Lead Adventure Forum
Other Stuff => Bazaar of Obscurities => Commercial => Topic started by: Old-N-Busted on December 01, 2019, 09:22:07 AM
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Doe,s anyone know what is going on with Redoubt? ,had an order in for well over a month now, emailed them no answer. Not good to be still taking orders if you can,t honour them.
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Apparently yes, but I gave up after over 3months and several attempts to contact them. They did process my refund quickly though and they are at shows.
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well there is some hope then.
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I thought Grubby Tanks had taken the moulds over?
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Grubby has - I just collected some stuff from him at Reveille the other week (including a short email conversation about it); and more relevantly had a successful web order in October (arrived within a week).
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the order arrived yesterday, with a free mini added to make up for the delay, so all,s well.
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That's good to hear.
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I can only find painted Redoubt mini's on Grubby's site- I was hoping to have a look at the Redoubt resins.....
I managed to find a few by doing a search but not the full range :(
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I can only find painted Redoubt mini's on Grubby's site- I was hoping to have a look at the Redoubt resins.....
I managed to find a few by doing a search but not the full range :(
It's always best to phone/text him.
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I can only find painted Redoubt mini's on Grubby's site- I was hoping to have a look at the Redoubt resins.....
I managed to find a few by doing a search but not the full range :(
Do you mean those: https://www.redoubtenterprises.com/product-category/bodys-bits-banners/bodys-bits/
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Do you mean those: https://www.redoubtenterprises.com/product-category/bodys-bits-banners/bodys-bits/
No, I was thinking of the larger resin pieces like the paddle boat steamer.
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Oh! This one?
https://www.redoubtenterprises.com/product-category/colonials/sudan/sudan-paddle-steamer/
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Oh! This one?
https://www.redoubtenterprises.com/product-category/colonials/sudan/sudan-paddle-steamer/
That's the one my friend! 8)
So, they're still in business? ??? ??? ???
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I think so....
From their home page;
Welcome to the Redoubt Enterprises Website
This is the new website for Redoubt enterprises. The business is now owned by Andy Grubb of Grubby Tanks fame. If you were previously a customer of Redoubt enterprises, you will need need to re-register to use this site. Simply enter your details when you checkout. If you need any assistance please contact us.
*** I apologise for the delay in order processing at this time due to the reorganisation of the business. I am working hard to correct this, rest assured your orders will be processed as soon as possible. As a consequence I may not be responding to all emails at this time. ***
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I think so....
From their home page;
Right, Gotcha! Thanks mate 8)
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I have had two orders from Redoubt since the lockdown began. The last one came in only two days. I think his early problems fulfilling mail orders are all over now, we can order with confidence.
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I have not had such luck, 4 months no reply.
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I have not had such luck, 4 months no reply.
Have you tried texting or phoning the number on the website, Painter Jim?
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Have you tried texting or phoning the number on the website, Painter Jim?
I have only corresponded with the email address that I obtained with the purchase receipt.
I will try a text.
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I have only corresponded with the email address that I obtained with the purchase receipt.
I will try a text.
I'll be curious as to your experience, as I'd certainly text if not for the international texting issues.
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Interesting. So some get the orders in 2 days, others not in 4 months? And the comment about not responding to emails, that doesn't seem good. With that lack of consistency in order times and fulfillment, guess ordering from over seas isn't a wise thing to do, since phone and texting for follow up communication isn't possible from this end.
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Interesting. So some get the orders in 2 days, others not in 4 months? And the comment about not responding to emails, that doesn't seem good. With that lack of consistency in order times and fulfillment, guess ordering from over seas isn't a wise thing to do, since phone and texting for follow up communication isn't possible from this end.
It has certainly made me hesitant, but I will say that this is the first issue I have had personally when ordering from the UK. I've ordered a few times from Warlord, once from Sarissa, and also from 4Ground and while it does take a little longer to ship, I have received the packages within reason. In fact, a friend of mine did a group order with several of us through Sarissa and they forgot one of the kits I had wanted. My buddy emailed them and they practically overnighted it to North Dakota, as it arrived about two days after he emailed them, so they have outstanding customer service.
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I've had success from England and Europe. My comment was singular towards what is being given for current info in this thread regarding Redoubt.
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I've had success from England and Europe. My comment was singular towards what is being given for current info in this thread regarding Redoubt.
Oh certainly.
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My order was placed on Jan 14 and I also can not text him from the states, I also took into account our current situation. I had visited the site seeing his post about being up & running and thought a friendly inquiry on if the order had possibly shipped, but received no response
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Email sent again with no response, I am not looking for a refund but just an order ACW naval gun boat crew and gun for my Sarrisa Precision CSS Merimack that I planed on fitting the crew and gun before ordering another five crews and guns.
This stinks ???
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Painter Jim, I feel for you man. I'm at a loss as to what to do as well, since calling or texting Andy isn't an option, as I'm in North Dakota myself.
I wonder if any of the folks on here who live near him might be able to help us out by contacting him to tell him he has customers in the States who need answers on our orders. I'm close to starting a dispute with PayPal just to try and get closure. I'd rather get the minis I ordered, but if I'm not going to, I want the amount of the unfulfilled portion refunded.
On a lighter note, I ordered the river gunboat kit from Sarissa for the ACW, as I thought it looked awesome.
Here's hoping we both get resolutions to our situations.
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Update no order and no response, five months.
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I finalized the claim today after no response again from grumpy tank on pay pal resolution center.
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I finalized the claim today after no response again from grumpy tank on pay pal resolution center.
I will be curious to know how this works for you, as I don't have a PayPal account, so I'm not sure how I can resolve it, despite using them to check out as a guest. Plus, I believe the window has passed on me being able to file a dispute. Anyone with advice on this, I would love to hear what options I may still have.
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Have you spoken to the bank that issued the card you used for the transaction? Here the U.K., you can request a charge back from them to try and get your money bank. Normally, it’s within 120 days, but I think exceptions can be made.
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Have you spoken to the bank that issued the card you used for the transaction? Here the U.K., you can request a charge back from them to try and get your money bank. Normally, it’s within 120 days, but I think exceptions can be made.
I haven't, as I hoped this would not come to this. Plus, the bigger problem with that is he sent part of the order, so doing a charge back would probably prove problematic.
I feel like I will have to eat this and learn an unfortunate lesson. Fortunately, having dealt with other companies in the UK has not completely soured me to doing business across the pond, but I just hope folks over there know what he's put a few of us in the States through and his reputation will be reflected in that.
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I haven't, as I hoped this would not come to this. Plus, the bigger problem with that is he sent part of the order, so doing a charge back would probably prove problematic.
I feel like I will have to eat this and learn an unfortunate lesson. Fortunately, having dealt with other companies in the UK has not completely soured me to doing business across the pond, but I just hope folks over there know what he's put a few of us in the States through and his reputation will be reflected in that.
I'm sorry to hear about this armybrat84.
Can I ask, are UK customers getting their orders delivered too or is it just a US problem?
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North America seems to be a problem for Andy Grubb, I have a friend here in Canada who buys a lot of his Britannia range.
Orders are placed, nothing happens, emails sent, threaten to cancel the order and then the order will turn up but rarely complete or as ordered. Then it is a major challenge to get the order completed.
Grubby/Redoubt/Britannia have a lot of nice stuff but to me the hassle is not worth it.
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North America seems to be a problem for Andy Grubb, I have a friend here in Canada who buys a lot of his Britannia range.
Orders are placed, nothing happens, emails sent, threaten to cancel the order and then the order will turn up but rarely complete or as ordered. Then it is a major challenge to get the order completed.
Grubby/Redoubt/Britannia have a lot of nice stuff but to me the hassle is not worth it.
Of dear...... I was about to put an order in for the Paddle Steamer but at £100 I'm not going to take the risk of it not getting to me :(
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I haven't, as I hoped this would not come to this. Plus, the bigger problem with that is he sent part of the order, so doing a charge back would probably prove problematic.
I feel like I will have to eat this and learn an unfortunate lesson. Fortunately, having dealt with other companies in the UK has not completely soured me to doing business across the pond, but I just hope folks over there know what he's put a few of us in the States through and his reputation will be reflected in that.
Visa has accepted a partial refund request from me in the past. Might be worth a call.
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Of dear...... I was about to put an order in for the Paddle Steamer but at £100 I'm not going to take the risk of it not getting to me :(
As you are in the UK you should be fine.
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As you are in the UK you should be fine.
Thanks. I hauled an email off to Redoubt yesterday asking if the model was still in stock. I haven't heard anything back as of yet.
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Update on my order
Never a response to order through personal correspondence and ultimately forced to resolve through pay pal.
I almost missed the deadline on filing a claim do to my patience in the matter, so do not wait to long on your decision, my purchase date was 1/14/20
I sure miss the original owners of what used to be an outstanding company to deal with, the figures are fabulous.
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I sure miss the original owners of what used to be an outstanding company to deal with, the figures are fabulous.
Given that the company has been consistent in the past with orders and given the current climate due to Covid 19 I would be prepared to give them the benefit of the doubt but it does seem alike a very excessive period of time to wait for an order in any part of the world. I think you have done the right things in making the claim.
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Never a response to order through personal correspondence and ultimately forced to resolve through pay pal.
I did the same, filing a claim earlier this week. :-I
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I received notice from Paypal that I will be getting a refund within the next 5 days. Shame... as I would rather have had the minis. :(
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Did PayPal happen to say if they'd heard from Andy at all?
Glad you're getting a refund.
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Did PayPal happen to say if they'd heard from Andy at all?
Glad you're getting a refund.
It doesn't look like it. The closest they get to that info is the case timeline which in my case looked like this:
Case history
AUG 1 2020
Resolved
PayPal
Email sent to the seller
PayPal
Email sent to buyer
PayPal
JULY 29 2020
Email sent to the seller
PayPal
JUL 25 2020
Email sent to the seller
PayPal
JUL 22 2020
Waiting for the seller's response
PayPal
Email sent to the seller
PayPal
Under review
PayPal
Email sent to buyer
PayPal
Email sent to the seller
PayPal
Email sent to buyer
PayPal
Under review
PayPal
Case Escalated to PayPal
You
So it looks like they emailed him on the 22nd, the 25th and the 29th with no response.
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I live in North America and placed an order just as COVID was starting to affect shipping. The order arrived promptly. Order included Redoubt and Britannia figures.
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I live in North America and placed an order just as COVID was starting to affect shipping. The order arrived promptly. Order included Redoubt and Britannia figures.
Glad to hear you had good luck with this, compared to others of us.
Was Andy good at communicating with you during the process?
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Just to say UK based, ordered Tuesday and arrived this morning with a very pleasant note and a little extra package to say thanks. Figures look like a little clean up work is needed but no more than most and the details are sharp, lovely figures so overall delighted.
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Wish I could say the same. Been waiting for missing parts from an order since February last year. Many emails back and forth until June / July and then silence.
Richard
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Sorry to hear that. Closer inspection shows a reasonable amount of clean up, one or two poses suffer more. Lovely animated figures though and the head swap options are awesome and that is coming from a Perry fanboy!
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Wish I could say the same. Been waiting for missing parts from an order since February last year. Many emails back and forth until June / July and then silence.
Richard
I'm sorry to hear that but my experience has been exactly the opposite. Ordered recently some Trojan War figures which was despatched very quickly along with a extra couple of figures. A follow up email regarding the building of the chariots was answered by return. Excellent service and will be ordering again.
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Can I ask what the quality is like with Redoubt? I had a collection of their Trojan Wars figures many years ago and have recently thought of buying them again. Given the age of the range plus the transfer to Andy Grubb I was a little worried that the moulds may no longer be first-class.
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Can I ask what the quality is like with Redoubt? I had a collection of their Trojan Wars figures many years ago and have recently thought of buying them again. Given the age of the range plus the transfer to Andy Grubb I was a little worried that the moulds may no longer be first-class.
On the whole they were very good. A couple of small mould lines to clean up but almost no flash and none of the mismatched mould faces that I have had in the past, especially with some of the FIW ranges. The only issue I had was a couple of the swords were quite short, as if they had been cut off about 2/3 length. Can't tell if this was a moulding or a sculpting issue.
Having now seen them in the flesh against the Foundry, Newline and BTD figures I think they are excellent - better than Newline and BTD and almost on a par with Foundry, with some poses much better such as the spearmen and of course Redoubt have a much bigger range.
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Hu Rhu, thanks. How do Foundry, Newline and Redoubt match scale-wise? From memory Redoubt are quite large but I may be imagining it!
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Redoubt and Foundry match almost perfectly. BTD are the same height but thinner and Newline are slightly smaller than the other three. Foundry and Redoubt could be based together the others not so in my opinion.
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Hu Rhu, many thanks. Do you also have a view on the Eureka range. They seem to have some interesting and complementary models.
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Don't have any Eureka but I'm told they match with Foundry. There are some threads on the Ancients board that might help.