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Did they have anything in the terms and conditions about how long delivery would be? They might have thought they were going to get the order to you in that time.
No that I am aware of. However, it is not the delay by itself what bothered me. It was the lack of answers. I have a shop, and I sell online. What my customers ask for is that I answer their questions as soon as possible; criticism comes when I fail to answer their queries on time. I have dozens of explanations why I might have been delayed in my answers, but the customers don't care. They just go with their bussiness elsewhere. In the current Internet market it is of paramount importance to answer your clients as soon as possible, and to communicate with them. Otherwise you risk losing them.
Seriously?You think customers should be thankful (and humbly tip their hat to show it) that the products they've already paid for have been delivered on time!?Should they have been expecting something else?If the seller wants to know the item has been delivered then they can track their own delivery with their postal service.I show my thanks to a seller when I hand over my money before I even receive the item.That's quite a relationship you are expecting off your customers, that they should be thankful (and show it!) that you are willing to sell to them and deliver on time.
but they are under no obligation to do so.