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My experience with Hasslefree has always been very good; they have always delivered and their products are top notch.However, as long as I can remember, communication has been on the slow end of the spectrum. But then again; I know this is because they've always been a very small company, and work can grow ahead of them, and I've come to expect it.The first time I was disappointed was when they ran a sculpting competition, and the timeline was exceeded by more than a year. The entire competition was above and beyond their normal work load though, and they provided the base dolly/mini to each contestant too, so there really is nothing to complain about. Were it not for the fact that progress and communication was so slow that I eventually sort of gave up on it... But they did deliver in the end, and the products were absolutely great (each entry was cast in metal and every contestant received their own mini in metal, plus all the others. And no; I did not win ).Now, I have not ordered from them for several years, but I would absolutely not hesitate to do so, if they have products that must be mine. Things might get awkwardly slow at times, but they will always deliver. With candy.
Sally here:1: Alrighty the backlog of orders is nearly processed, Dameon is sleeping at the unit until everything is caught up .... it’s 95% back on track. Thankyou to everyone for their patience and if you think you have been missed please send me a message on my personal page and I will nag Dameon personally for you 🤣😂2: During the chaos we are behind with re-moulding some of the older figures as well as some of the most popular ones. We can’t get them all done at the same time so we need to prioritise. If there is something you have been waiting to come back into stock for a while then let us know below, likewise if you see a request posted by someone else and think “oh yeah I need that” then please add It to the list. If you can’t remember what it is but you know you meant to order something then please check out the online shop to jog your memory 🙂3: New releases are being prepared ( woohoo) and fingers crossed should be out within the next week xWatch this space xThankyou again to everyone who has been understanding and very patient whilst we try and sort out the mess, Kev and I really do appreciate it xWhilst you wait take a look at what Kev is currently working on .. updates are on his page x
In fairness to Kev and Sally they are some of the nicest people I've dealt with in the miniatures industry
Does anyone know if they share office/warehouse space with anyone else or are they on their own?
I would also place some of the blame at the feet of Ash Barker. Not that Ash actually did anything wrong. Ash just wrote a game that a whole lot of people liked and most of those people ordered miniatures to use for Ash's game from Hasslefree.