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I'm not entirely sure why Hasslefree didn't bite the bullet and hire some part time staff to help them when the kickstarter caused everything to enter meltdown.(ALthough I might add I got my kickstarter HF stuff very quickly with no hassle at all.)
As it stands my Paypal complaint expires on the 23/01 and I hate to do this, but I'll be claiming for a refund on the 22nd if I don't hear anything back. So, my ask is if you know someone who works for Hasslefree or have a different way of contacting them, can you ask them about order 75767 please!
Which, is what you should do.
Try posting to their Facebook. https://www.facebook.com/HF.Minis.are.the.bes