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Issues with Black Tree Design - ongoing

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Byblos:
Surprise : an issue with a BTD order !

I made an order nearly 5 monthes ago and non news, no minies ...

I contact them by their WebSite but no response ...

Could you know how i could contact them / made them react !?

katie:
They were not so bad for a while. Shipping reliably inside the 28 days and responding to emails and things.

And then they started being later and later and then went into "we took so long to ship this we forgot about it" and have to be nagged creatively.

Which is a pain because for a while I was ordering 100 quid of stuff at a time and I could do with some more things that only they make to go with them but, being British, I can't face the embarrassment of trying to make someone do a job I've already paid them to do...

traveller:
Try to contact them on facebook/messenger. It worked for me:

http://theminiaturespage.com/boards/msg.mv?id=491657

Byblos:
OK i will try FaceBook !

Thanks !

Ninefingers:
They've given bad service to customers for years, myself included. There is something fundamentally flawed in their business practice that they just don't seem bothered to change.

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