Welcome,
Guest
. Please
login
or
register
.
1 Hour
1 Day
1 Week
1 Month
Forever
Login with username, password and session length
News:
Donate to the Lead Adventure Forum to keep it alive!
Home
Help
TinyPortal
Search
Calendar
Gallery
Search
Stats
Donations
Login
Register
Lead Adventure Forum
»
Forum
»
Other Stuff
»
Bazaar of Obscurities
»
Commercial
(Moderator:
OSHIROmodels
) »
Issues with Black Tree Design - ongoing
User
Welcome,
Guest
. Please
login
or
register
.
April 25, 2024, 05:38:49 PM
1 Hour
1 Day
1 Week
1 Month
Forever
Login with username, password and session length
Donate
We Appreciate Your Support
Search
Advanced search
stats
Members
Total Members: 10450
Latest:
Kosta The Greek
Stats
Total Posts: 1690674
Total Topics: 118343
Online Today: 866
Online Ever: 2235
(October 29, 2023, 01:32:45 AM)
Users Online
Users: 25
Guests: 747
Total: 772
Wellington
The Voivod
Steve F
Ben Waterhouse
hubbabubba
Marco
Exiledadmiral
Silent Invader
Garder
Uberhaare
armchairgeneral
Daeothar
Terryb
Mad Lord Snapcase
Charlie_
nozza_uk
Armstrong47
Ran The Cid
the commissar
Rommel
CapnJim
ChrisBBB
Recent
1960s RMP
by
CapnJim
[
Today
at 05:21:47 PM]
CapnJim's Modern Stuff (N...
by
CapnJim
[
Today
at 05:15:56 PM]
Modern wars in 1/35- proj...
by
CapnJim
[
Today
at 05:13:29 PM]
ACW rules help
by
rumacara
[
Today
at 05:06:59 PM]
Pulp Alley rules question...
by
Shuby
[
Today
at 04:50:24 PM]
Mary Shelley in the Silve...
by
Doug ex-em4
[
Today
at 04:49:28 PM]
Here's the Ruckus
by
Harry Faversham
[
Today
at 04:47:44 PM]
Looking for decent Amazon...
by
Cubs
[
Today
at 04:46:12 PM]
Valleyboy's Italian wars(...
by
Axebreaker
[
Today
at 04:36:20 PM]
BSC2024 Daeothar's Frostg...
by
Codsticker
[
Today
at 04:04:16 PM]
(SALE) Nine Years War/Lea...
by
nikharwood
[
Today
at 04:03:51 PM]
Flint and Feather Iroquoi...
by
Orctrader
[
Today
at 04:00:49 PM]
Ikedaya inn assault
by
Osmoses
[
Today
at 03:44:40 PM]
CapnJim's ACW Stuff - Val...
by
schoey
[
Today
at 03:37:46 PM]
[WIP] Building of Ruins o...
by
anevilgiraffe
[
Today
at 03:34:18 PM]
« previous
next »
Print
Pages: [
1
]
2
3
4
...
18
Go Down
Author
Topic: Issues with Black Tree Design - ongoing (Read 42031 times)
Byblos
Mad Scientist
Posts: 874
Les Echelles du Levant ...
Issues with Black Tree Design - ongoing
«
on:
October 19, 2018, 01:36:33 PM »
Surprise : an issue with a BTD order !
I made an order nearly 5 monthes ago and non news, no minies ...
I contact them by their WebSite but no response ...
Could you know how i could contact them / made them react !?
Logged
katie
Scientist
Posts: 303
Re: Issue with Black Tree Design !?
«
Reply #1 on:
October 19, 2018, 06:52:54 PM »
They were not so bad for a while. Shipping reliably inside the 28 days and responding to emails and things.
And then they started being later and later and then went into "we took so long to ship this we forgot about it" and have to be nagged creatively.
Which is a pain because for a while I was ordering 100 quid of stuff at a time and I could do with some more things that only they make to go with them but, being British, I can't face the embarrassment of trying to make someone do a job I've already paid them to do...
Logged
traveller
Scatterbrained Genius
Posts: 3759
Re: Issue with Black Tree Design !?
«
Reply #2 on:
October 19, 2018, 07:51:23 PM »
Try to contact them on facebook/messenger. It worked for me:
http://theminiaturespage.com/boards/msg.mv?id=491657
Logged
Byblos
Mad Scientist
Posts: 874
Les Echelles du Levant ...
Re: Issue with Black Tree Design !?
«
Reply #3 on:
October 19, 2018, 08:25:20 PM »
OK i will try FaceBook !
Thanks !
Logged
Ninefingers
Scientist
Posts: 253
Re: Issue with Black Tree Design !?
«
Reply #4 on:
October 19, 2018, 09:47:43 PM »
They've given bad service to customers for years, myself included. There is something fundamentally flawed in their business practice that they just don't seem bothered to change.
Logged
jambo1
Scatterbrained Genius
Posts: 2138
Re: Issue with Black Tree Design !?
«
Reply #5 on:
October 20, 2018, 07:05:18 AM »
Ordered from them once. took about 3 months to arrive, never ordered again. It's a shame because they have some great figures and plenty off them and always great sales running, but the time it takes to fulfill orders is just not worth the grief for me.
Logged
Anselm van Helsing
Scientist
Posts: 279
Re: Issue with Black Tree Design !?
«
Reply #6 on:
October 20, 2018, 10:29:51 AM »
BTD has had problems for years. Sometimes it's good, and sometimes someone even gets a figure or two as a compensation for a delayed order. But mostly, they are just super slow and quiet.
A public complaint on their facebook page has worked for me earlier. They probably understand that looking bad costs money. Probably...
Logged
Lowtardog
Galactic Brain
Posts: 8262
Re: Issue with Black Tree Design !?
«
Reply #7 on:
October 20, 2018, 12:29:15 PM »
I have had both issues and fast service. Most recent was a order 1st Sept which hadn't been sent in October. Dropped them a line and got answer that they were waiting on one pack. They did send others within week however. Not sure where casting is done now I assumed the US but could be wrong but may explain some delays
Logged
westwaller
Mad Scientist
Posts: 775
Re: Issue with Black Tree Design !?
«
Reply #8 on:
October 20, 2018, 01:45:07 PM »
I've had good service (within about 3 days) and not so good too. I think the constant discounts work for them (people can't resist a discount) but not so well for the customer.
My most recent issue was a delay caused by low stock of one of the packs I wanted. However I gave them a poke on messenger and two people contacted me to explain the reason for the delay and my order came very soon after that.
Logged
katie
Scientist
Posts: 303
Re: Issue with Black Tree Design !?
«
Reply #9 on:
October 20, 2018, 02:14:09 PM »
It's this "needing to remind them" thing. I don't mind people taking a while to cast stuff or move it around the world or whatever.
It's needing to remind them that I even ordered before they'll complete work on things and the lack of any visibility of progress or ETAs.
They're not alone in this but they have been the ones running their business on the back of fag packets (apparently!) the longest.
I sometimes wonder about writing an web-based order management/casting workflow system for miniatures companies and just giving it away JUST so I can get figures when I want them... but I suspect the businesses which are struggling are exactly the ones who would decline to use it.
Logged
Elbows
Galactic Brain
Posts: 9467
Re: Issue with Black Tree Design !?
«
Reply #10 on:
October 21, 2018, 09:18:17 PM »
Ordered a year ago or so...received order (after about five weeks) with some incorrect items. Never responded to emails or contact requests. Go figure. Really are an incredibly lazy and poorly run company.
Logged
2024 Painted Miniatures: 203
('23: 159, '22: 214, '21: 148, '20: 207, '19: 123, '18: 98, '17: 226, '16: 233, '15: 32, '14: 116)
https://myminiaturemischief.blogspot.com
Find us at TurnStyle Games on Facebook!
Shahbahraz
Mastermind
Posts: 1425
Black Tree Design
«
Reply #11 on:
March 22, 2019, 07:06:41 PM »
I thought I would write a short blog post about my experience with Black Tree Design. It might be of interest to other gamers.
It always surprises me just how brilliant most wargames companies are; they genuinely seem to be run by games, for gamers. So here's my BTD story:
https://aleadodyssey.blogspot.com/2019/03/black-tree-design-order.html
Logged
Wargaming since the dark ages...
---https://aleadodyssey.blogspot.com/---
Shahbahraz
Mastermind
Posts: 1425
Re: Issue with Black Tree Design !?
«
Reply #12 on:
March 22, 2019, 07:09:17 PM »
Current delay on my order is now three months, emails are unanswered, I am not on Facebook, and frankly I just want a refund. I would prefer to give my money to another company.
Logged
fitterpete
Mad Scientist
Posts: 691
Maryland, U.S.A.
Re: Black Tree Design
«
Reply #13 on:
March 22, 2019, 11:30:25 PM »
I've been waiting on a big order since December also. At first I was in good contact with them, always with promises of "next week ". 25 unanswered emails later I'm starting to get a little pissed. I thought PayPal extended the dispute time from 45 days to 180?
Logged
traveller
Scatterbrained Genius
Posts: 3759
Re: Issue with Black Tree Design !?
«
Reply #14 on:
March 23, 2019, 10:52:39 AM »
They sre hopeless to deal with. I waited and waited, always with promises never fulfilled. When I finally got a delivery it was the wrong items....
Logged
Print
Pages: [
1
]
2
3
4
...
18
Go Up
« previous
next »
Lead Adventure Forum
»
Forum
»
Other Stuff
»
Bazaar of Obscurities
»
Commercial
(Moderator:
OSHIROmodels
) »
Issues with Black Tree Design - ongoing