Zombie Hunters

[bandit86]

I just got a bunch of east riding figures, they are nice, tall ,kind of like reaper and a bit thin but not so as you would really notice. All in all nice for the price.

[Commander Vyper]

Best raise quality issues with the company directly though to be honest in the first instance rather than fire and forget on a forum???

[hubbabubba]

To be honest C.V. I disagree.
Companies should have some kind of quality control, it's not up to the customer to go chasing them up after the sale.
This is especially true with sales over the 'tinternet, where a company's reputation becomes all the more important, they need to damn well make an effort to look after their reputaion.
None of the above is particularly directed at East Ridding by the way.
This is true for both product quality, and customer service. There are a number of companies who have products which I'd like to order, but don't because of their lousy reputation for customer service. The fact that the miniature business is a cottage industry in many ways, is no excuse for second rate products or poor customer service.

[Commander Vyper]

To be honest C.V. I disagree.
Companies should have some kind of quality control, it's not up to the customer to go chasing them up after the sale.
This is especially true with sales over the 'tinternet, where a company's reputation becomes all the more important, they need to damn well make an effort to look after their reputaion.
None of the above is particularly directed at East Ridding by the way.
This is true for both product quality, and customer service. There are a number of companies who have products which I'd like to order, but don't because of their lousy reputation for customer service. The fact that the miniature business is a cottage industry in many ways, is no excuse for second rate products or poor customer service.

To ere is human.

So what you're saying is if a 'rogue' bad cast got through to sales, better to talk about it on a forum without contacting the company in the first instance and give the company an opportunity to put it right?  Sorry will have to disagree on that. Never said anything about excuses for second rate product, this is more about people not ruining a company, (any companies reputation for that matter big or small unnecessarily).

If Alex for example had a dogy LAM cast go out, surely it would be better for the customer and the company, for the buyer to contact them and have the issue sorted out.

If you don't get appropriate resolution then by all means name and shame, but doing it the other way round.... you don't even give them the chance to give you good customer service, so no thanks, i'll continue to buy my miniatures, and if I have any problems ask the seller to address in the first instance.

The Commander.

[TheMightyFlip]

I dont think I told anyone not to buy anything.

Anyhow.

[TheMightyFlip]

A bunch of meddling kids, just whats needed to act as diversions. Now I just need a dog...

[TheMightyFlip]

The perfect weapons for fighting Zombies, a machine pistol, a long chain and a hairy chest....though Im sure the grenades would be more useful.

[Commander Vyper]

A bunch of meddling kids, just whats needed to act as diversions. Now I just need a dog...

Good job hasslefree have just the pooch you need then isn't it.

[captain apathy]

LOL... I love the meddling kids too.  Nice work.

[TheMightyFlip]

Good job hasslefree have just the pooch you need then isn't it.

Yeah just a few months for it to be out in metal 

[Puuka]

A bunch of meddling kids, just whats needed to act as diversions. Now I just need a dog...

Look for the figure called Goodness and Mercy from the Heroclix Braven and the Bold set.