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Author Topic: Chargeback on a not delivering Kickstarter  (Read 1104 times)

Offline 6milPhil

  • Galactic Brain
  • Posts: 4793
    • Slug Industries
Chargeback on a not delivering Kickstarter
« on: September 09, 2019, 01:30:29 PM »
Has anyone had any luck in getting a chargeback from their bank from a Kickstarter which didn't deliver?

I'm set the wheels rolling on one, small amount, non-gaming, but was wondering if it was a waste of time. Perhaps KS's T&C prevent it?

Online dadlamassu

  • Mastermind
  • Posts: 1539
    • http://www.morvalearth.co.uk
Re: Chargeback on a not delivering Kickstarter
« Reply #1 on: September 09, 2019, 02:52:03 PM »
Never had to but your claim must be within 120 days of your purchase or payment for service.

https://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback/
'He could have lived a risk-free, moneyed life, but he preferred to whittle away his fortune on warfare.'
-- Xenophon, The Anabasis

Offline Cat

  • Mastermind
  • Posts: 1248
  • All Purpose Neko-Sensei
    • Goblinhall
Re: Chargeback on a not delivering Kickstarter
« Reply #2 on: September 09, 2019, 03:14:50 PM »
Yes, I have done it for one campaign which was a complete fraud.  (The backers were incidental colateral damage; the goal of the scheme was to show a successful kickstarter to bigger financial investors, then take their money and run.
 
We had a KS comments section for all the backers who dug in and found the history of project creators.  Kickstarter did nothing to help out.  This was sufficient evidence for my credit card company though.  I talked with them and filed for the chargeback the day after the alleged delivery month.  They returned the money provisionally, but gave KS some time (1-3 months, don't remember exactly) to dispute the chargeback.  KS did not.
 
If you're bored and want some entertaining reading, the Comments and Updates here unveil the whole sordid tale (in reverse order reading now):
https://www.kickstarter.com/projects/dinaandrewswalker/miniature-ice-age-mammal-adventure-set/description

Offline 6milPhil

  • Galactic Brain
  • Posts: 4793
    • Slug Industries
Re: Chargeback on a not delivering Kickstarter
« Reply #3 on: September 10, 2019, 01:01:30 AM »
Never had to but your claim must be within 120 days of your purchase or payment for service.

Thanks, I'm well within this window.

Kickstarter did nothing to help out.  This was sufficient evidence for my credit card company though.  I talked with them and filed for the chargeback the day after the alleged delivery month.  They returned the money provisionally, but gave KS some time (1-3 months, don't remember exactly) to dispute the chargeback.  KS did not.
 

No great surprise at KS inactivity, but if it extends to challenging chargebacks it'll have to do.

If you're bored and want some entertaining reading, the Comments and Updates here unveil the whole sordid tale (in reverse order reading now):
https://www.kickstarter.com/projects/dinaandrewswalker/miniature-ice-age-mammal-adventure-set/description

Sadly this is becoming more common, as a KS project creator I can't help feel tainted by it but then again I always deliver so perhaps that's not as big a problem as it could be.