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I know it doesn't help you now, but when I get a commission I always order the figures myself and no payment is made until the customer has seen photos of the finished figures. I've always thought this the right way to do it, it's no cheaper either way it just saves problems like this. Even if I have major issues, illness etc, the customer hasn't lost money.
I need someone who can paint to a good wargames standard but not too fiddly.....ThanksSB
Bob, these were painted for me by a fellow LAF member. sadly, I can't tell you his rates as they were painted as part of a deal for skeletons of the 'Cursed Legion'!