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Author Topic: Redoubt miniatures still trading ?  (Read 1740 times)

Offline vodkafan

  • Scatterbrained Genius
  • Posts: 2463
Re: Redoubt miniatures still trading ?
« Reply #15 on: April 17, 2020, 11:40:06 AM »
I have had two orders from Redoubt since the lockdown began.  The last one came in only two days. I think his early problems fulfilling mail orders are all over now, we can order with confidence. 
I am going to build a wargames army, a big beautiful wargames army, and Mexico is going to pay for it.

2019 Painting Challenge :
figures bought: 500+
figures painted: 57
9 vehicles painted
4 terrain pieces scratchbuilt

Offline Painter Jim

  • Scientist
  • Posts: 308
Re: Redoubt miniatures still trading ?
« Reply #16 on: May 17, 2020, 02:52:34 PM »
I have not had such luck, 4 months no reply.

Offline vodkafan

  • Scatterbrained Genius
  • Posts: 2463
Re: Redoubt miniatures still trading ?
« Reply #17 on: May 18, 2020, 06:53:35 PM »
I have not had such luck, 4 months no reply.

Have you tried texting or phoning the number on the website, Painter Jim?

Offline Painter Jim

  • Scientist
  • Posts: 308
Re: Redoubt miniatures still trading ?
« Reply #18 on: May 20, 2020, 12:32:49 AM »
Have you tried texting or phoning the number on the website, Painter Jim?

I have only corresponded with the email address that I obtained with the purchase receipt.
I will try a text.

Offline armybrat84

  • Student
  • Posts: 10
  • Historian, Archivist, and Wargamer
Re: Redoubt miniatures still trading ?
« Reply #19 on: May 21, 2020, 12:47:48 AM »
I have only corresponded with the email address that I obtained with the purchase receipt.
I will try a text.

I'll be curious as to your experience, as I'd certainly text if not for the international texting issues.

Offline GamesPoet

  • Scientist
  • Posts: 300
Re: Redoubt miniatures still trading ?
« Reply #20 on: May 21, 2020, 02:51:49 AM »
Interesting.  So some get the orders in 2 days, others not in 4 months?  And the comment about not responding to emails, that doesn't seem good.  With that lack of consistency in order times and fulfillment, guess ordering from over seas isn't a wise thing to do, since phone and texting for follow up communication isn't possible from this end.

Offline armybrat84

  • Student
  • Posts: 10
  • Historian, Archivist, and Wargamer
Re: Redoubt miniatures still trading ?
« Reply #21 on: May 21, 2020, 03:09:17 AM »
Interesting.  So some get the orders in 2 days, others not in 4 months?  And the comment about not responding to emails, that doesn't seem good.  With that lack of consistency in order times and fulfillment, guess ordering from over seas isn't a wise thing to do, since phone and texting for follow up communication isn't possible from this end.

It has certainly made me hesitant, but I will say that this is the first issue I have had personally when ordering from the UK. I've ordered a few times from Warlord, once from Sarissa, and also from 4Ground and while it does take a little longer to ship, I have received the packages within reason. In fact, a friend of mine did a group order with several of us through Sarissa and they forgot one of the kits I had wanted. My buddy emailed them and they practically overnighted it to North Dakota, as it arrived about two days after he emailed them, so they have outstanding customer service.

Offline GamesPoet

  • Scientist
  • Posts: 300
Re: Redoubt miniatures still trading ?
« Reply #22 on: May 21, 2020, 03:25:36 AM »
I've had success from England and Europe.  My comment was singular towards what is being given for current info in this thread regarding Redoubt.

Offline armybrat84

  • Student
  • Posts: 10
  • Historian, Archivist, and Wargamer
Re: Redoubt miniatures still trading ?
« Reply #23 on: May 22, 2020, 02:19:38 AM »
I've had success from England and Europe.  My comment was singular towards what is being given for current info in this thread regarding Redoubt.

Oh certainly.

Offline Painter Jim

  • Scientist
  • Posts: 308
Re: Redoubt miniatures still trading ?
« Reply #24 on: May 26, 2020, 04:41:44 AM »
My order was placed on Jan 14 and I also can not text him from the states, I also took into account our current situation. I had visited the site seeing his post about being up & running and thought a friendly inquiry on if the order had possibly shipped, but received  no response

Offline Painter Jim

  • Scientist
  • Posts: 308
Re: Redoubt miniatures still trading ?
« Reply #25 on: May 29, 2020, 12:39:22 AM »
Email sent again with no response, I am not looking for a refund but just an order ACW naval gun boat crew and gun for my Sarrisa Precision CSS Merimack that I planed on fitting the crew and gun before ordering another five crews and guns.
This stinks ???

Offline armybrat84

  • Student
  • Posts: 10
  • Historian, Archivist, and Wargamer
Re: Redoubt miniatures still trading ?
« Reply #26 on: May 29, 2020, 01:01:38 AM »
Painter Jim, I feel for you man. I'm at a loss as to what to do as well, since calling or texting Andy isn't an option, as I'm in North Dakota myself.

I wonder if any of the folks on here who live near him might be able to help us out by contacting him to tell him he has customers in the States who need answers on our orders. I'm close to starting a dispute with PayPal just to try and get closure. I'd rather get the minis I ordered, but if I'm not going to, I want the amount of the unfulfilled portion refunded.

On a lighter note, I ordered the river gunboat kit from Sarissa for the ACW, as I thought it looked awesome.

Here's hoping we both get resolutions to our situations.

Offline Painter Jim

  • Scientist
  • Posts: 308
Re: Redoubt miniatures still trading ?
« Reply #27 on: June 13, 2020, 01:28:30 PM »
Update no order and no response, five months.
« Last Edit: June 13, 2020, 01:31:34 PM by Painter Jim »

Offline Painter Jim

  • Scientist
  • Posts: 308
Re: Redoubt miniatures still trading ?
« Reply #28 on: July 06, 2020, 03:29:03 AM »
I finalized the claim today after no response again from grumpy tank on pay pal resolution center.