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Have you spoken to the bank that issued the card you used for the transaction? Here the U.K., you can request a charge back from them to try and get your money bank. Normally, it’s within 120 days, but I think exceptions can be made.
I haven't, as I hoped this would not come to this. Plus, the bigger problem with that is he sent part of the order, so doing a charge back would probably prove problematic. I feel like I will have to eat this and learn an unfortunate lesson. Fortunately, having dealt with other companies in the UK has not completely soured me to doing business across the pond, but I just hope folks over there know what he's put a few of us in the States through and his reputation will be reflected in that.
North America seems to be a problem for Andy Grubb, I have a friend here in Canada who buys a lot of his Britannia range.Orders are placed, nothing happens, emails sent, threaten to cancel the order and then the order will turn up but rarely complete or as ordered. Then it is a major challenge to get the order completed.Grubby/Redoubt/Britannia have a lot of nice stuff but to me the hassle is not worth it.
Of dear...... I was about to put an order in for the Paddle Steamer but at £100 I'm not going to take the risk of it not getting to me
As you are in the UK you should be fine.
I sure miss the original owners of what used to be an outstanding company to deal with, the figures are fabulous.
Never a response to order through personal correspondence and ultimately forced to resolve through pay pal.
Did PayPal happen to say if they'd heard from Andy at all? Glad you're getting a refund.
Case historyAUG 1 2020ResolvedPayPalEmail sent to the sellerPayPalEmail sent to buyerPayPalJULY 29 2020Email sent to the sellerPayPalJUL 25 2020Email sent to the sellerPayPalJUL 22 2020Waiting for the seller's responsePayPalEmail sent to the sellerPayPalUnder reviewPayPalEmail sent to buyerPayPalEmail sent to the sellerPayPalEmail sent to buyerPayPalUnder reviewPayPalCase Escalated to PayPalYou