I've used them regularly and the service is generally very good. The threshold for free shipping is quite low (£20) but for some reason they class certain items, including many glues, as 'bulky' irrespective of size - there are ineligible for free shipping. Also it may be worth bearing in mind that they use Hermes for the majority of their deliveries. My last purchase - a boxed game, which had not been well packed - was left on my doorstep, which I mentioned in my Trust Pilot review. Another item, ordered some years ago, never arrived, possibly for similar reasons.