Nice to know you got great service, but it's an odd way of doing business...
I'd like to get some of Eureka's Portuguese conquistadors - Lowtardog has shown me some lovely pics - the range looks extensive. But I don't get why they have unreleased ranges which you have to apply for privately.
I know it's small-minded of me, but if they can't get around to making their product readily available, then I question if I really want to go through hoops in order to do business with them...
I'm sure it's down to manufacturing capacity or quality or stock control. But most other manufacturers seem to get new stuff out pretty quickly - which seems like good business sense. Having a range which you just sit on for a year and can only be bought under the counter seems a little perverse...