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Like I say they've been better recently but you're at the mercy of the individual driver with them.
About a year ago won an ebay item and the seller contacted me to say he was sending via Hermes, so I told him thank you, but he could keep my cash and just set fire to the parcel rather than bothering with Hermes. He generously sent it via Royal Mail instead
DPD or go home!
That's funny!The seller replied and took the time to contact Hermes himself. But I should be covered by the Ebay money back guarantee in any case.