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Miniatures Adventure => The Conflicts that came in from the Cold => Topic started by: HerbertTarkel on October 25, 2024, 05:52:26 AM

Title: Anyone have problems with The Assault Group?
Post by: HerbertTarkel on October 25, 2024, 05:52:26 AM
Put in an order, and then realized most of the stuff was backordered. Sent MULTIPLE emails … zero response. I’ve now filed paypal disputes to cancel and refund.

I thought TAG was a good company. What happened?!?

Thoughts…
Title: Re: Anyone have problems with The Assault Group?
Post by: carlos marighela on October 25, 2024, 06:41:53 AM
Never had any problems with them in the past, albeit my last order was about a year ago.

If the order was for their vehicles, it's worth noting that they seem to do a run of those one or twice a year and so when they are OOS they remain so for months. That said, they are significantly cheaper than a lot of their competition, so sometimes worth waiting for.
Title: Re: Anyone have problems with The Assault Group?
Post by: HerbertTarkel on October 25, 2024, 06:45:13 AM
Never had any problems with them in the past, albeit my last order was about a year ago.

If the order was for their vehicles, it's worth noting that they seem to do a run of those one or twice a year and so when they are OOS they remain so for months. That said, they are significantly cheaper than a lot of their competition, so sometimes worth waiting for.

This was all US and NVA infantry - no vehicles. Surprised at no email. Mind you, I’ve had other issues with UK dealers (Gringo - no response…) - is this a BREXIT thing? I do not know.
Title: Re: Anyone have problems with The Assault Group?
Post by: Dags on October 25, 2024, 07:37:09 AM
Pete's been on holiday (first in years) - should be back to normal soon.
Title: Re: Anyone have problems with The Assault Group?
Post by: traveller on October 25, 2024, 09:17:59 AM
Contact him on facebook/messenger. He is usually fast on that platform
Title: Re: Anyone have problems with The Assault Group?
Post by: HerbertTarkel on October 25, 2024, 10:25:14 AM
Contact him on facebook/messenger. He is usually fast on that platform

No FB …
Title: Re: Anyone have problems with The Assault Group?
Post by: HerbertTarkel on October 25, 2024, 10:26:29 AM
Pete's been on holiday (first in years) - should be back to normal soon.

Ah. I guess it’s good for him? Can’t begrudge a vacation, right?
Title: Re: Anyone have problems with The Assault Group?
Post by: rct75001 on October 26, 2024, 03:00:16 AM
My only problem is I want to buy more. 

As others have said all of my trransactions have been great with shipment to 16,000km away.

Richard
Title: Re: Anyone have problems with The Assault Group?
Post by: HerbertTarkel on October 26, 2024, 06:45:03 AM
My only problem is I want to buy more. 

As others have said all of my trransactions have been great with shipment to 16,000km away.

Richard

Are you on the moon?!? lol


7 emails. No response. Not happy.
Title: Re: Anyone have problems with The Assault Group?
Post by: carlos marighela on October 26, 2024, 08:48:12 AM
Whilst I don't work for myself and I'll readily admit that the post-Covid working from home routine has blurred a few lines, I definitely don't answer work related emails while I am on holidays and wouldn't expect others to. I just expect to return to 6 million inquiries that no other fucker has dealt with in my absence.  :-[

'Tis a good idea when you are off on leave to set up an out of office notification  on your email account or, at very least, post something on your website.

Title: Re: Anyone have problems with The Assault Group?
Post by: Ursus Maior on October 29, 2024, 04:36:00 PM
Put in an order, and then realized most of the stuff was backordered. Sent MULTIPLE emails … zero response. I’ve now filed paypal disputes to cancel and refund.

I thought TAG was a good company. What happened?!?

Thoughts…
Ah, I'm having the same issue. Put in an order 2 weeks ago and haven't heard a thing from him. Strange, since the last time I ordered, he was top notch in communication and extremely helpful in a freak-mail accident I had. German postal services at their best.

Anyway, good for him, he's on vacation. I hope, he won't get swamped on his return. Although it's nice to be needed and booked out, too, right?
Title: Re: Anyone have problems with The Assault Group?
Post by: Ursus Maior on November 08, 2024, 08:48:57 AM
So far any news? None for me at least.
Title: Re: Anyone have problems with The Assault Group?
Post by: westwaller on November 08, 2024, 10:57:13 AM
It's just a one man band and a side project iirc at the Assault Group. Sometimes takes time, but they've always delivered for me in the end.
Hopefully things will be sorted soon.
Title: Re: Anyone have problems with The Assault Group?
Post by: Ursus Maior on December 03, 2024, 09:16:38 AM
Update: My package arrived and everything seems to be back to normal. Great quality as always.