Lead Adventure Forum
Miniatures Adventure => Fantasy Adventures => Topic started by: madzerker on 19 December 2013, 08:14:32 PM
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Just had to sing praises for Red Box Games miniatures. I recently had an order that had a mistake, one pose of a miniature was missing and another one was in it's place. I emailed Tre and offered to send the duplicate back, he told me to keep it and he would take care of the missing piece.
Well a Day and half later it shows up in the mail, and not only is the missing piece there but also extra models!!!!
I honestly don't think customer service can get better then this, I actually feel guilty. Not only some of the best models out there but also from such a great guy, you really should give the small guys in the industry that have such good service your business.
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I've dealt with him before and I echo the sentiment. One of the good guys ... plus he makes damn good minis.
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He is a great guy, and an amazing artist. He has had a couple of setbacks in the past but the products speak for themselves. I have been happy with the service in the past and will definitely order from him again.
(https://scontent-a-sjc.xx.fbcdn.net/hphotos-prn1/539142_562416993808152_1324207086_n.jpg)
(https://scontent-b-sjc.xx.fbcdn.net/hphotos-prn2/1235052_565154336867751_1688616908_n.jpg)
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Yup Tre's always been great with his service, when I had some air bubbles in some minis I sent him some pics and he replaced the parts. And even when he has problems supplying stuff on his end at least he's open about it and will let you know where you stand. despite his recent setbacks fulfilling all his kickstarter orders in time, I'll be happy to order stuff from him again in the future.
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Ditto on the good experiences. Tre is wonderful. His minis are fantastic, and he's just a solid good guy who keeps his word. A credit to his brand.
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I've done several orders and backed both kickstarters and just want to echo what the rest are saying here. Have received similar levels of service. He is so on the level, everything is transparent, and he holds himself to a very high standard. His figures are awesome and he's one of those few that has succeeded these past years going his own way as an artist and craftsman. Really admirable.
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Yep, had to chime in. I've placed two mid-sized orders with Red Box and Tre is a straight shooter and super nice to deal with.
And his minis are exquisite, but you don't need me to tell you that.
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Echo the rest, great experiences with them.
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Although I have some of his Reaper creations, I've yet to order from Red Box. HOWEVER, all the praise that's being heaped on Mr. Manor's mini business may change that. Thanks...I think.
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I agree, hearing all of this I am going to order from him just because!
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Agreed again. I have a set of his goblins and they are awesome, good feedback on kickstarter and love his reaper minis too,
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I also have had good experiences with Tre. I wish he would make up his mind as to what he is doing with red box. He changes scale, miniature materials, army styles and availability of models often.
Red Box has such a good thing going, I would love to see their miniatures rules get off the ground. The background and setting is really cool.
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I also have had good experiences with Tre. I wish he would make up his mind as to what he is doing with red box. He changes scale, miniature materials, army styles and availability of models often.
Red Box has such a good thing going, I would love to see their miniatures rules get off the ground. The background and setting is really cool.
He's on the right track now. He's back with metal (thank goodness) and working to grow his existing factions. The 2012 KS caused all manner of problems for him and it has taken him this long to get back on top of the situation.
Not only is he a great sculptor, but as everyone else here has pointed out he is a true gentleman when it comes to the business end of things.
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He's back with metal (thank goodness)
Yes, very much yes. I has so disappointed reading his kickstarter when it launched.
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I can only echo what everyone else have already said.
Great guy and great miniatures.
http://kampgruppe-engel.blogspot.se/search/label/Red%20Box%20Games
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As others hade said great service and great service.
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Unfortunately Tre's last kickstarter update makes it sound like he's not doing so well
hello Everyone,
Again I must apologize for the lapse in updates. I am still waiting for the remainder of the product to be delivered so that I can resume shipping as normal. The latest delay is at least partly my own fault as I missed adding one item ( the count for the Aenglish Shields sprue ) into the final count email to Ed on November 4th. As per Ed's last update to me on the 10th of December they were trying to finish counting and sorting the Hordesmen torsos before shipping out that box, which would allow more fulfillment to take place.
I understand that it is very confusing to follow which figures are the hold up and which are not. It is very difficult for me to keep up with myself. The reason being is that we never get the full count ordered in any one shipment. So we tend to run out of items in staggered intervals.
Ed does have the final count of items needed and has informed me that they are working on finishing the production, sorting, and counting.
To give some perspective as to the progress of fulfillment we have shipped 579 rewards packages out of the 759 total pledges. We are within sight of the end but it is still down to the delivery of the final quantities of items needed to finish fulfillment and my ability to pay for the next increase in postage cost of the remainder of packages yet to ship.
I understand that many of you are VERY angry and let down. I won't deny responsibility, but I am afraid that all I can do is apologize and try to finish fulfilling on my promises as I am able to do so. Suffice it to say that my misery is manifold. This kickstarter has ruined my life, my finances, and my business. It has all but totally killed my will to produce new art. It has strained my relationships with my family and friends and business colleagues. It only appeared to be profitable and never was. I have spent many thousands of dollars from what little profits my regular business has been able to eek out over the last 12 months, trying to settle dilemmas that relate to the fulfillment and production issues of this project.
This project was supposed to be the great new beginning for my business and instead it has been a very slow and painful death. You have my humblest apologies for the delays, and frustrations. In the next 4 days I expect to be able to give one final update as to the progress of production and the projected time of delivery for final fulfillment.
For now,
tre'
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I sure hope by "Death" he doesn't mean the shuttering of RBG. :'(
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It's a story we've seen quite often, isn't it? It seems a common occurrence that these projects become victims of their own success.
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It's a danger when a single artist is trying to run the business end of things as well. Things just get on top of you sometimes.
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Kickstarters certainly are going through growing pains, and it's the runaway successes that really seem to crash and burn. I have no idea how Reaper managed to deal with their KS. Stretch goals and freebies up the $$$ but that stuff really seems to cut into profit in the end.
One KS that seems to have done really well was the NeoLucida, an art device. When they launched it, they straight up limited the pledges, once they were taken, they were done. They had budgeted for a certain size production run and stuck with it. Now they can be had on Amazon, not long after the KS funded.
Companies really need to set a goal and stick to it, forget stretches, freebies, etc. get the funds, make the product, keep happy customers.
Red Box makes sweet figures, but I wasn't the only person wondering why he was going with KS.