Lead Adventure Forum
Other Stuff => Bazaar of Obscurities => Commercial => Topic started by: Nord on February 26, 2014, 01:06:17 PM
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Is there a special ritual that has to be performed when emailing Wargames Foundry? I have emailed the address on their website and also posted a message on their facebook page. No response. It's middle of the week so I guess they are not at a show/event. Anybody know the secret password?
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I previously had this problem. There is no solution to the email issue. Their email goes here:
(http://scienceblogs.com/startswithabang/files/2011/01/black-hole.jpeg)
Best bet is to use a telephone, or perhaps just pop over. I chose neither in the end.
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Is there a special ritual that has to be performed when emailing Wargames Foundry? I have emailed the address on their website and also posted a message on their facebook page. No response. It's middle of the week so I guess they are not at a show/event. Anybody know the secret password?
They were at Tactica in Germany last weekend. But I saw them driving away there with their car on Sunday afternoon, I was actually driving behind them out of the parking space :)
I've had some email exchange with them in the recent weeks talking about my pre-order for Tactica and was quite satisfied with that contact. They always replied quickly to my questions.
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I got a long reply from them on their eBay site.
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Funny, I had some email discussions with them about a year back and they were very prompt with responses and took the time write a proper reply letters... in addition to scouring through the old molds looking for the figures I was interested in.
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Just sent a message via their ebay page, see how that goes.
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If you're in the UK, try phoning them. Number is on their website and they are usually very good on the phone.
Darrell.
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I can't quite see the point in giving an email contact address (on their website, their facebook page and their ebay page) if they then only take phone queries. They might as well just give the phone number. >:(
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I was at Gripping Beast last week, the staff seemed to be packing loads of new stock for the current range of shows, they told me they'd be there until 9 PM and I know that in the days before Salute they work until early morning. I'm not denying that Foundry are tardy in responding, but they may have a similar schedule..........
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I can't quite see the point in giving an email contact address (on their website, their facebook page and their ebay page) if they then only take phone queries. They might as well just give the phone number. >:(
I think they should kick it, old school. Drop the website, email, AND the phone. Catalog by mail, only. And you'd best have good penmanship, because they should be picky about such things.
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It's a week since I sent my query, guess I won't be buying any Foundry figures then.
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It has been a little while since I bought stuff from Foundry, but it seems like I always got the best response if I called them on the phone. Somewhat frustrating having to make an overseas call to sort out issues with an order, but at least it got resolved quickly that way.
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Poor customer service like this doesn't encourage me. In fact, it just convinces me to spend my money elsewhere.
Biggest historical seller on the web? And they can't answer an email in a week? Very poor.
First impressions last and this is a bad first impression for me. Oh well, somebody else can have my money.
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Weird. I mailed them on 10th (at midnight) to ask about the availability of certain fantasy minis, and got a reply immediately in the next morning. I used the "customers" address. No idea why it appears hit-or-miss to others. :-I Friendly chaps at Tactica too, happy to answer my further questions.
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Weird, indeed, I wrote them yesterday and got a reply today.
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Just emailed them with the link to this thread. I'm quite sure some sort of miscommunication has occurred.
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Matt from Foundry has replied. You've got a Facebook message. Looks like they never received your email.
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I did get the facebook message eventually - query sent on 25th February, reply received 6th March - if you hadn't have shown them this post, maybe would still be waiting?
An email not received, an ebay message ignored and then a facebook message replied to a fortnight later (after intervention by a third party). It still adds up to very poor customer service in my book. One missed message is excusable, a second is a bit more dubious, three strikes and you are out!
Foundry's loss is a gain for Drabant and Copplestone.
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I found them very helpful and responsive when I was looking for something for another member at the end of last year.
And I am sure that you meant to thank the Prof for trying to help out, too.
;)
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I've had late replies occasionally and it was down to my email hitting their spam folder lol
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And I am sure that you meant to thank the Prof for trying to help out, too.
;)
Indeed I did, apologies for my lack of manners, thank you for trying on my behalf.
Bad customer service makes me grumpy.
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I have only bought a few things but I have always found them excellent on the phone and when an error occured they sorted it very much in my favour. Seem like a decent bunch.
Communication is one of those things that sometimes just goes awry. Keep the faith ... I think these boys are ok!
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I have only bought a few things but I have always found them excellent on the phone and when an error occured they sorted it very much in my favour. Seem like a decent bunch.
Communication is one of those things that sometimes just goes awry. Keep the faith ... I think these boys are ok!
I'm having problems with the WWII paints ......... and a lack of understanding from them.
See my post here:
http://leadadventureforum.com/index.php?topic=65018.0
Darrell.