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Other Stuff => Bazaar of Obscurities => Commercial => Topic started by: gary42 on July 29, 2014, 07:24:54 PM

Title: (COMMERCIAL) Brigade Games?
Post by: gary42 on July 29, 2014, 07:24:54 PM

Hey all!

Was wondering if anyone had any problems with Brigade.  I ordered a bunch of stuff from them and shortly after sent an email asking if it was possible to add some stuff.  No reply so I asked again in their on-website message app thingy.  No reply.  A week or so later I got an invoice from them to pay 15 bucks.  Which I did.  And sent another message to ask what it was for.  No reply and still no confirmation of shipping or replies from my message.

Any other problems?  Successes?

Thanks!

Title: Re: Brigade Games?
Post by: brigadegames on July 29, 2014, 09:06:22 PM

Please check your spam box. I am sure our email is sitting there.

1. Can't email me when I am away at Historicon and expect a quick response.
2. Can't email me when I am away on vacation and expect a quick response.
3. Best way to get in touch is with the webstore contact system.

Emails tend to get caught up with a bunch of other emails and sometimes spam. Yahoo has been a pain in the bum and I am transitioning off of it due to too much going into the vapor.

We always put a note on the front page when we are away and keep it up for a while while we are catching up.

Title: Re: Brigade Games?
Post by: gary42 on July 29, 2014, 11:06:56 PM

Thanks for the reply! 

I have you bookmarked on a different page than your index page so I didn't see your note!  No mail in my spam box though but it sounds like you've been away!  Sent a couple of messages through your webstore contact system referencing  the invoice number on the 7th.  I'm sure you'll get to them after your holiday! :)  Figures I'd order while you were away! :'(

Again, thanks for the reply!

Gary

Title: Re: Brigade Games?
Post by: brigadegames on July 30, 2014, 04:08:30 AM

Hi Gary -

Sent another email. The pp request was for the item you wanted to add to your order and that item is listed on that invoice.

Thanks

Lon

Title: Re: Brigade Games?
Post by: gary42 on July 30, 2014, 04:29:27 AM

Got it thanks Lon!  I'm just too excited to get my awesome Rat Patrol toys lol

Much appreciated!

Thanks!

Gary

Title: Re: Brigade Games?
Post by: Atheling on July 30, 2014, 07:19:51 AM

i was going to say that this would be surprising..... whenever i've sent an e-mail asking a question I've got a very quick response.

Historicon will take up ones time like any other wargames show/convention.

Darrell.

Title: Re: Brigade Games?
Post by: gary42 on July 30, 2014, 07:52:07 AM

Yep!  All good.  Clearly I was too a anxious a d didn't see the note on the website.

Title: Re: (COMMERCIAL) Brigade Games?
Post by: andrewgilmartin on July 30, 2014, 03:58:03 PM

Just bought a few figures from Brigade Games and found the process easy and received the order quickly. (I was kind of surprised at the speed given that I ordered during the Historicon period.)

Title: Re: (COMMERCIAL) Brigade Games?
Post by: Mindenbrush on August 18, 2014, 11:43:20 PM

Lon has just sent me some figures that were not available at Historicon - excellent service  8)

Graham W

Title: Re: (COMMERCIAL) Brigade Games?
Post by: gary42 on August 19, 2014, 02:11:04 AM

Got all my stuff!  All worked out great!  I just missed his "Gone Fishin' " note on the homepage:)