Lead Adventure Forum
Other Stuff => Bazaar of Obscurities => Commercial => Topic started by: Steve F on October 19, 2016, 07:40:48 AM
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"We're Closed for Mail!
Please sign up for our newsletter on the right there to find out more details (next newsletter Wednesday), but we are closed for mail for a couple of weeks.
Wednesday's newsletter has the, good, reason why :)
Any orders already in will be resolved, and will also have a 'sorry you missed the reason' in with them ;)
We need a bit of breathing room to catch back up after the flu, the Kickstarter and now me having to live at the unit because my bathroom doesn't currently exist :D We'll likely be back to normal service starting in November. Like I said, check out Wednesday's newsletter!
Did I mention the newsletter?
Arty."
I'm not sure what "closed for mail" means (and obviously can't ask!), but the reference to "orders already in" suggests that the shop is shut too. I would have waited until the newsletter before passing this on, but when first posted the notice promised the newsletter "tomorrow" (Sunday 16 Oct), then on Tuesday (18 Oct), so I guess it might not turn up today either.
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The notice below was posted on Hasslefree's front page on Saturday 15 Oct:
"We're Closed for Mail!
Please sign up for our newsletter on the right there to find out more details (next newsletter Wednesday), but we are closed for mail for a couple of weeks.
Wednesday's newsletter has the, good, reason why :)
Any orders already in will be resolved, and will also have a 'sorry you missed the reason' in with them ;)
We need a bit of breathing room to catch back up after the flu, the Kickstarter and now me having to live at the unit because my bathroom doesn't currently exist :D We'll likely be back to normal service starting in November. Like I said, check out Wednesday's newsletter!
Did I mention the newsletter?
Arty."
I'm not sure what "closed for mail" means (and obviously can't ask!), but the reference to "orders already in" suggests that the shop is shut too. I would have waited until the newsletter before passing this on, but when first posted the notice promised the newsletter "tomorrow" (Sunday 16 Oct), then on Tuesday (18 Oct), so I guess it might not turn up today either.
Closed for mail means we aren't posting anything out until that date that wasn't already ordered.
And the newsletter date changed twice unfortunately, as I've been stuck at a hotel as the house has no toilet/running water :)
Home and working on the newsletter/explanation now.
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Still working, so it is delayed again :) Just one of those things, off back to the hotel for the night!
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Must be a pain in the a***...
Thanks for the clarification. Please bear in mind that as a customer, what I really need to know is not the cause, but the effect: I'm not here to judge your reasons, but to decide whether, how and when to order and pay for goods, in the light of their availability and shipping dates.
But you do have my sympathy. Good luck!
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But, they are now having a fantastic 20% off Halloween sale.
Won't ship until November, but well worth the wait.
I seriously just stocked up on a bunch I've had my eyes on for a while.
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But, they are now having a fantastic 20% off Halloween sale.
Won't ship until November, but well worth the wait.
I seriously just stocked up on a bunch I've had my eyes on for a while.
Wait, can we buy now - so the store part is still open? It's just delayed shipping is all?
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I've changed the post title to avoid further confusion.
The newsletter reads:
No Mail for 2 Weeks!
Right, after a month of ups and downs that all led to minor delays/issues we 'really' need a break to catch everything up.
(The flu, a Kickstarter, my bathroom needed entirely replacing banishing me to a hotel and Jenn attending a family reunion in the States, all in one month!)
Our 'aaaaaargh, I just need a minute!' period is your gain! :D
So, may I present, your gain...
The Big 2017 Halloween Sale!
Our biggest sale of the year!
Use the code 'HALLOWEEN2016' to get a whopping 20% discount of most things* and a discount of everything else.
Input the code on the final 'confirmation' page, at the top. If you hit the payment page you went too far.
(Don't write it in the comments box, it just makes me smile but does nothing ese ;) ).
*New releases, red box, some other stuff, are all just reduced rather than the full 20% off)
The sale runs until Bonfire Night, that's Nov 5th for non UK people who have no idea what I just said :)
Please remember, no mail will be posted until the sale is over, the discount is in return for the slight wait :)
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I just made an order and it shipped 14 October. :?
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I just made an order and it shipped 14 October. :?
It was on 15 October that they made the first announcement.
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It was on 15 October that they made the first announcement.
Yeah, I know. Just my luck.
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;D ;D ;D
Regarding my recent purchase for the sale:
I opened up my email and noticed my Paypal receipt, and thought "how come I didn't get a confirmation from Hasslefree'?
me not so smrt somtime.
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Yeah, I know. Just my luck.
Not to jinx you but you 'might' be in luck. It's close enough to the date it may have slipped into the 'freebie' pile.
Every time we run a sale or promotion we tend to reward people who ordered just beforehand with a freebie. Cross your fingers? :D
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Must be a pain in the a***...
Thanks for the clarification. Please bear in mind that as a customer, what I really need to know is not the cause, but the effect: I'm not here to judge your reasons, but to decide whether, how and when to order and pay for goods, in the light of their availability and shipping dates.
But you do have my sympathy. Good luck!
That's fine, we try and include both, you can just ignore the reasons part *grin*
We'll be back to regular service following the promotion.
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Does no mail also mean they're not answering enquiries? I sent a stock question in a few days ago and have yet to receive a reply. I don't want to place an order without an answer, but there's only a couple days left on the discount.
One of the problems I have with HF and the main reason I always wind up postponing an order from them is that anytime I look at the site, half the things I want to order are out of stock. If I was in the UK, this probably wouldn't matter, but paying for shipping to Canada is no small consideration. This is again the case where several figures I was hoping to pick up are out of stock, and I want to know if there's a way for me to order everything in one go so that I can pay shipping once, even if it means I have to wait a month or two or even three longer.
Now that I think about it, this exact situation happened the last time HF had a big sale, only I didn't bother trying an enquiry, I just forgot about it again. I'd really like to actually finally place the order this time.
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Lack of metal stock and the practice of showing prices ex VAT really put me off. I shouldn't put an order in the basket and then see a whopping chunk of VAT added on. It might help sales outside the UK but it really annoys me. I haven't made an order from Hasslefree for years, probably since Sally was running it.
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I'm in the same boat as you, Wachaza. I used to be a regular customer, but the pace of the releases of the sort of metal figures that interest me put a stop to that. Still, you've got to cater to your target demographic, I suppose.
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Well there is always Wayland Games. Those guys always have stock, even when they don't. ;D
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Yes we do, that's how you stay in business :)
Although I don't know why people think we release less metal, we don't, we just release a lot of resin as well now, a lot of which never makes it to metal as it's not meant to. I guess the disparity makes it seem like we release less metal or something.
As for emails etc, then yes it does kind of apply to that, we're in the middle of a huge overhaul. We've been through a prolonged period of growth and as a result the place is a bit of a mess, we haven't caught up on repairing moulds and so on.
Anything out of stock for any period of time is usually broken, and we have a very long mould list, this closed period will help though, more than a dozen moulds going off next week.
Kev's busy on KS minis for months yet, but we are now working with other sculptors who have tested out for us. Which means we should be fine for releases during the entire KS period.
As for the VAT thing, that's a sore point really. I would prefer it to show VAT or not depending on where you're from, but the website is bespoke and thus it costs a fair bit to change something like that. Unfortunately that means the cost vs annoyed people ratio is huge as we only get someone mentioning it every few months and not many dumped baskets etc.
Once you work out 4.17+VAT means £5 then that's the majority of the problem fixed :)
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sent a stock question
What codes you after?
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What codes you after?
Hi Artemis,
In stock:
- HF4003B Tiriel (40mm resin)
- HFH098 Argia Tholos
- HFN024 Hamlet
- HFA132 Major Stephanie
- HFA160 Dynamic Jynx
- HFA154 Jynx
- HFA144 Pilot Vic
- HFSF127 Justice Sedante
Out of stock:
- HFH054 Sarah
- HFGGL6 White Tiger
- HFA141 Dakota
Of those, White Tiger and Dakota were among the most important of all the miniatures I was hoping to get.
EDIT. Hm, looks like you restocked Dakota in just the past day or two. So really it's only White Tiger (which I badly want and am more than willing to wait for, even if I have to pay full price) that's OOS at the moment. Sarah would be nice, but is not a big deal either way.
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Hi Artemis,
In stock:
- HF4003B Tiriel (40mm resin)
- HFH098 Argia Tholos
- HFN024 Hamlet
- HFA132 Major Stephanie
- HFA160 Dynamic Jynx
- HFA154 Jynx
- HFA144 Pilot Vic
- HFSF127 Justice Sedante
Out of stock:
- HFH054 Sarah
- HFGGL6 White Tiger
- HFA141 Dakota
Of those, White Tiger and Dakota were among the most important of all the miniatures I was hoping to get.
EDIT. Hm, looks like you restocked Dakota in just the past day or two. So really it's only White Tiger (which I badly want and am more than willing to wait for, even if I have to pay full price) that's OOS at the moment. Sarah would be nice, but is not a big deal either way.
White Tiger back in stock. Make the order up to goody bag level and write 'Sarah' in the comments and I'll find an old master and throw it in the bag ;)
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Afraid I was miles off... the game wasn't worth the candle since I'd be near doubling the order size just to pick her up. But no hard feelings, glad I was able to get pretty much everything else, all of which was more important. Order placed and paid.
Thanks again!
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Afraid I was miles off... the game wasn't worth the candle since I'd be near doubling the order size just to pick her up. But no hard feelings, glad I was able to get pretty much everything else, all of which was more important. Order placed and paid.
Thanks again!
No worries, if you get 'super' lucky I'll remember your name ;)
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Yes we do, that's how you stay in business :)
Although I don't know why people think we release less metal, we don't, we just release a lot of resin as well now, a lot of which never makes it to metal as it's not meant to. I guess the disparity makes it seem like we release less metal or something.
So, there are some resin models that will never be metal?
Just curious, what is the rationale in that? I don't particularly care for resin, and have never really understood why it benefits us as customers, when it is double the price. The detail of a resin sculpt is slightly better than metal, but unless one is a serious good painter, it is negligible.
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So, there are some resin models that will never be metal?
Just curious, what is the rationale in that? I don't particularly care for resin, and have never really understood why it benefits us as customers, when it is double the price. The detail of a resin sculpt is slightly better than metal, but unless one is a serious good painter, it is negligible.
There are lots, mostly the skyclad ones that won't cast in metal without being cut up, which we don't like doing with naked figures. Also the dollies won't go to metal. And some of the variants are resin only.
The detail difference is also definitely not negligible, time to pop to specsavers ;) Imo Griffin do the best metal minis in the world, but our resin guys Grey Matter, also imo, do the best resin available. The difference is very noticeable, metal simply can't compete with the smoothness and sharp detail of a resin master.
The difference is less so with production resin and cheaper resin figures.
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The detail difference is also definitely not negligible, time to pop to specsavers ;) Imo Griffin do the best metal minis in the world, but our resin guys Grey Matter, also imo, do the best resin available. The difference is very noticeable, metal simply can't compete with the smoothness and sharp detail of a resin master.
The difference is less so with production resin and cheaper resin figures.
Well, damn, I guess I'm going to have to get a few of the Hasslefree Resin then and compare!!
;)
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Was going to place an order mainly to get a single figure - HFA050 Cobra - but he is out of stock. The others that I was going to order are in stock but are "nice to have" rather than needed. Certainly not needed enough to warrant buying them and then sending later for a single figure. Pity the website does not allow an order & pay now and send when in stock option. Ah well I need him for a grandson's game so I'll search elsewhere for a substitute.
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Was going to place an order mainly to get a single figure - HFA050 Cobra - but he is out of stock. The others that I was going to order are in stock but are "nice to have" rather than needed. Certainly not needed enough to warrant buying them and then sending later for a single figure. Pity the website does not allow an order & pay now and send when in stock option. Ah well I need him for a grandson's game so I'll search elsewhere for a substitute.
That kind of system just leads to unhappy customers (or jokes like McFonz made about Wayland :) ). You might be happy but we get a lot of customers who don't read the small print, or for whom English is a second or third language etc.
We 'do' sometimes pre-order things, but we only do that when we know they will arrive. If a miniature is out because the mould is broken or similar then we have to wait until we get the castings in as if we pre-sell them and the mould still doesn't work I have to email dozens of people and explain. Not worth the hassle at either end.
For your specific code, Cobra will be in in about 4 weeks from his existing mould, so we'll likely pre-order him before the sale ends. His new mould will be a couple of weeks later and then he'll go back into permanent stock.
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What ever happy to the young female villager, Arty? I mean the young, unarmed, fully clothed, slightly coquettish one. She seems to have disappeared from your site without ever being released. Will she ever make it into production in metal?
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What ever happy to the young female villager, Arty? I mean the young, unarmed, fully clothed, slightly coquettish one. She seems to have disappeared from your site without ever being released. Will she ever make it into production in metal?
She's called Young Maiden, blacks of her are in the big pile next to me for arranging moulds. So yes, she'll show up in metal :)