Orders from Chinese pirates

[Khurasan Miniatures]

I received an order from a Chinese PayPal account. Goods are to be shipped to the USA but the address is a remailer. The goods will be shipped on to China.

Googling the buyer a bit tells me the person pirates designs and sells them in Temu.

So I decided to refund the “customer.”  Now I need to fight PayPal to return the fee.

The problem — what if he just orders again? He ordered $200 worth of goods. The fee is $10. Every time he reorders, I’ll have to refund and then fight PayPal to get the fee back.

Tried blocking him, but the thieves at PayPal make that impossible for 90% of your buyers.

Would you just give up and let him steal your designs?

[Mikai]

Out of the naive perspective of a normal customer, can't you block him from ordering at your shop? Or why is he able to already pay the bill? In Germany my order first needs to get confirmed before I get the payment details, that's where the blocking would come in. Not sure how your shop is set up though.

[Khurasan Miniatures]

No, PayPal has a block feature but it’s terrible, and 90% of buyers can’t be blocked. When people buy using PayPal, they send the money and you get it. If you want to cancel the order, you need to refund them.

[Aethelflaeda was framed]

Refund him by check to the address he provided, keep a 15% restocking fee if you wish.