Hmm. Not encouraged by the fact I had to dig through their blogs to find out what these were made of, and exactly what degree of "undecorated" we were talking about. If you've got a storefront, then that's where that info should be. Shop catalog pics should show items OOB up front, froofed up second (if at all), not exclusively the latter with no trace of the former.
If it hadn't occurred to me to look at their blog, I would've closed the tab without ever even considering buying because of the super-sketchy and customer-unfriendly impression their omissions create.