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My order is outstanding since April, it's July now. That seems like an awful long time, with no replies to my emails but the one, for a 'reliable' company. I've been buying from them since 12' and while things are not fast, they arrived. But this... I'm ready to get a charge back on my card.
Anyone know where in that magnificent country he's based?
Think they're near Alfreton somewhere, just off J28 M1
To comply with the E-Commerce Regulations 2002 we provide the following information:Company Name: Black & White Games Ltd. trading as Hasslefree Miniatures, HF Minis & Artemis Black'sCompany No. 09197984Our VAT registration number is 204904826We trade at Unit 21 Greenway Workshops, Bedwas House Ind Est. Caerphilly. CF83 8HW.Our office telephone number is 02920 888639Our main contact email is admin@hfminis.co.uk
For what it's worth : http://www.facebook.com/notes/hasslefree-minis/were-back/1930928800272721/
Hasslefree Minis26 May · Okay Sally here.Instead of replying to individual queries I thought that I would just post one statement.I am aware the last 8 months have been crap for everyone, most of all me.I sense everyone’s frustration and I add to it tenfold. Nobody with a complaint can be more pissed off about it than me I assure you.I started HF in 2004 with nothing except 3 small children and a husband that loved to sculpt. We didn’t take a wage for 8 years and still only now take enough to cover outgoings... everything we have is ploughed into HF. I built HF up with the core values of speedy shipping, good quality products and efficient customer service and for many years there were no major problems.If I thought anything could have been done to avoid the current issues then do you not think I would have done it? Do you honestly think that I would sit by and watch whilst HF implodes through circumstances that couldn’t even be imagined in a soap opera? No, I wouldn’t. Anyone that knows me knows that I would not have let this happen. WE COULD NOT HAVE PREDICTED IT.I see a lot of the regular customers sticking up for us which is great and I really appreciate the loyalty. I see a lot of new customers getting fed up and telling all and sundry on various groups and forums how awful we are. DO YOU NOT THINK THAT IF I COULD DO SOMETHING TO RESOLVE IT THEN I WOULD DO, SERIOUSLY?HF is not Amazon. We don’t have a direct line to a post office or hundreds of staff .... it’s just Kev, me and a cantankerous anti-social welsh guy (Dameon) until we can replace the key member of staff we lost last year.So I am really sorry that everybody is fed up I really am but we are trying to get it sorted. Yes I know you are all fed up with being asked to be patient and I cannot apologise enough but hopefully once this backlog is sorted we are back on even ground and can start to operate efficiently again.Dameon is replying to all of your messages and emails as fast as he can. If you want a rant then message me personally on my individual account and rant away... it won’t make anything faster but it might make you feel better.Thanks for listeningSally x
Fair enough, however they could have stopped taking orders while they sort things out, which would have been a reasonable step to take. Shutting for a week in June obviously wasn't long enough to catch up. So, I have to say the statement Sally posted doesn't do her any favours.