Hassles with Hasslefree - merged issues thread

[commissarmoody]

Got you message Nordic, and replied.

[Orctrader]

From the latest newsletter:

"I have an Issue!"

As mentioned above, it's been a rough time here and we're not 'quite' out of the woods yet, but I can certainly see daylight

If you have an issue that isn't actively being addressed, you can either PM us on FB, or email us on bwartemis@gmail.com. Both are currently actively moitored and easier to handle than our domain name email which get a 'lot' of spam around the normal emails.

We have extra help again, Sal is helping monitor the FB page too, so you should find any issue addressed at our normal level of service once more.

[RoyWilliamson]

Fair enough, my mail order might never have made it to HF Cardiff - that the cheque payment was never cashed is my reason for doubting a safe arrival - so I've no complaints in regard being owed anything.

I've tried to contact someone, anyone twice now, at both email addresses and have had no luck in getting a response or acknowledgement. Anyway, the emails explained the issue and advised that I would cancel the cheque, and I now have.

 

[grant]

Well, my order arrived today!
So it looks like they are processing orders.
Never did receive any email correspondence when I had questions
But at least I got my stuff.

[Bloodsbane]

Well, my order arrived today!
So it looks like they are processing orders.
Never did receive any email correspondence when I had questions
But at least I got my stuff.

Happy to hear it!
I'm one of the Kickstarter backers still waiting for my stuff. Been trying to reach out to whatever channels they have expressed as appropriate fairly regularly since early summer. Had two "I'll have a talk with Dameon and get back to you" from Sally (with no followup), but zero personal correspondence from Dameon so far.
I keep hoping the minis will simply turn up eventually

[Silent Invader]

Well, looking at the HF website, the latest news (dated 12/9) is a lot more helpful than some of the unofficial remarks and accusations against those who have made or were/are contemplating making an order.

Regarding emails, the HF addy is still listed on the website as the contact address, which given the news surely will only add to comms frustration.

Subsequent to the above I emailed to find out when a mini would be back in stock. I didn’t get a direct reply, which is an observation rather than a complaint as I’d rather they prioritised outstanding orders, but soon after the mini did appear back in stock on the website, which I took as an indirect reply. So I made the order on the 26th September, went away for a couple of days, and was very pleased to find a package awaiting my return on the 29th September. My very recent  experience is therefore very much a POSITIVE. 

[Nordic1980s]

In a positive news, a contact has been established thanks to the helping hand of a fellow forum member!

[Nordic1980s]

In negative news, a newly-established contact has dried into nothingness! I was recently contacted by the HF staff by email and when I replied to them from no less than two different email addresses, nothing came back. As one of the accounts was a Gmail one, just like the one used by the HF staff, I'm quite hesitant to believe it has been marked as spam in their end by Google servers. Only polite language was used, so as not to get stuck in spam filters. I double-checked my own spam folders, in case their replies were erroneously forwarded there, and found: nothing.

Feeling that this ever-stretching limbo of madness has to stop, it took this to the next level.

I sent them a flail snail snail mail.

[commissarmoody]

Yeah same here. 
Even sent them a message on the Facebook, which shows that some one looked at it. Might give them another nudge. 

[AWu]

I sent them a flail snail snail mail.

WOW
real oldschool
That will scare them to death

But did you include stamped self addressed envelope ?

[commissarmoody]

WOW
real oldschool
That will scare them to death

But did you include stamped self addressed envelope ?

Really scare them and have ever thing in cursive!

Oh and they just got back to me saying its in the post now. 

[Andrew_McGuire]

FWIW I received my latest order last week, after about ten days, which was no cause for alarm, and was also a surprise beause I'd received no email to tell me it had been posted. They seem to have enclosed an extra figure, which was nice of them, though I don't much care for it, but one of the walkers had no base. Tolerable, on the whole.

[AWu]

Really scare them and have ever thing in cursive!

Oh and they just got back to me saying its in the post now. 

Only proper way would be to send you letter explaining that order is in the mail, and it should arrive weeks after the order

[Andrew_McGuire]

I've now received the shipping notification, about four weeks after the minis arrived. Better this than the other way round, I suppose.

[commissarmoody]

Same here, along with a package with all of my ordered minatures and 2 candies.