Hassles with Hasslefree - merged issues thread

[Atheling]

I'm really not trying to be facetious but has anyone picked up on the "Hasslefree" thing yet? 

[Storm Wolf]

I'm really not trying to be facetious but has anyone picked up on the "Hasslefree" thing yet? 

Of course but we were being ironic not mentioning it 

[Atheling]

Of course but we were being ironic not mentioning it 

I'll get me coat.... 

[Storm Wolf]

I'll get me coat.... 

  no need you are amongst friends here

[Karadek]

Some mixed news on this front. I looked them up on Facebook, sent a message, and got one back requesting me to forward an email to them. Nothing since then, so who knows?

[robh]

Some mixed news on this front. I looked them up on Facebook, sent a message, and got one back requesting me to forward an email to them. Nothing since then, so who knows?

 

So you contact them on Facebook about not getting any reply to emails and....... they tell you to send an email.......

 

[Historiker]

Personally I never had any issue with orders. Even whilst others were complaining about months long delays, my orders arrived almost immediately.

I can only guess that it is a bit of a matter of chance when an order arrives. This really is a pity, as their product is absolutely EXCELLENT and they seem very nice people. I sincerely do wish them luck and hope that everything will get in order.

If I were them I probably would have tried to outsource much of the business and logistics  stuff and focus on getting great products done (much like the Copplestone and Northstar model) but I don't know whether such an approach is economically viable or attractive to them.

Anyway, excuse the ramble. I hope you get your order soon!

[BZ]

Personally I never had any issue with orders. Even whilst others were complaining about months long delays, my orders arrived almost immediately.

I can only guess that it is a bit of a matter of chance when an order arrives. This really is a pity, as their product is absolutely EXCELLENT and they seem very nice people. I sincerely do wish them luck and hope that everything will get in order.

If I were them I probably would have tried to outsource much of the business and logistics  stuff and focus on getting great products done (much like the Copplestone and Northstar model) but I don't know whether such an approach is economically viable or attractive to them.

Anyway, excuse the ramble. I hope you get your order soon!

Where do you live? I just wanted t ask, because it could be country dependent. I also love they miniatures, but read a lot of complaints about their delivery, and so had no courage to order anything...

[Historiker]

No problem! I live in Germany.

[BZ]

No problem! I live in Germany.

Then I maybe have a good chance in Austria too.

[dadlamassu]

Way back last year I placed an order with "GreatHassle" miniatures.  Part of it was delivered - I had ordered duplicate figures for conversions but only one arrived.  Despite fortnightly emails requesting that the order be fulfilled - no answer.  Then a "newsletter" arrived full of nonsense and empty promises.

A bit of a web search has revealed that this is normal for this outfit.  I was going to say "cowboy outfit" but that would appear to be high praise. 

They have nice figures on the website but since I cannot buy them what actually is the point? 

Anyway, I will not buy from them in future I'll either do without or wait until the figure(s) appear here or on ebay.  At least that way I am confident that I will actually get them. 

I do not do FaceBook.

EDIT - I should have said that the emails are sent to all 4 addresses; bwartemis@gmail.com, orders@artemisblacks.com, orders@hfminis.co.uk, info@hfminis.co.uk

[Mammoth miniatures]

the two times I've ordered from hasslefree they arrived fine in a few days, in what was apparently one of their busy periods - But I was only a city away so for all i know they just dropped them off during their commute.

I certainly don't think they're a cowboy operation - it's most likely that they are slightly too popular for their own good and need someone to come in for a week and audit and reorganize their stock,  get them up to speed on deliveries and just generally do the boring bits.

[Mr.J]

They certainly act like a cowboy organisation. Every news letter describes a torrent of issues they have been having  whilst rolling out a brand new sale leaving past customers waiting in the lurch. If this was any other industry I’m certain people wouldn’t be this tolerant.

A sane organisation would have one email address and not request you to email various people/emails separatist or DM on fb for resolution.

Reminds me very much of Black Tree back in the day.

[Silent Invader]

They certainly act like a cowboy organisation. Every news letter describes a torrent of issues they have been having  whilst rolling out a brand new sale leaving past customers waiting in the lurch. If this was any other industry I’m certain people wouldn’t be this tolerant.

A sane organisation would have one email address and not request you to email various people/emails separatist or DM on fb for resolution.

Reminds me very much of Black Tree back in the day.

I can only speak for my own experience but in the last 2 months I’ve made 3 orders, each received promptly enough.

[dadlamassu]

I can only speak for my own experience but in the last 2 months I’ve made 3 orders, each received promptly enough.

Sorry but you are missing my point. I did receive most of my order. The problem lies in the inability first of all to get it right (forgivable) but the unwillingness to correct the mistake is unforgivable.
It demonstrates a disregard for their customers, inefficiency and appalling attitude.
The impression I have is of a company that simply does not care and so long as wargamers tolerate it they will not change.