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It's got to be rough to be at the point, financially, where business is good enough to overwhelm one person in a particular department of a business, but not so good as to be able to hire a second person for that department. It's a problem small companies face all the time. I hate to say it, but the usual advice from business consultants in such a situation is that this usually means prices are too low and should be raised a bit, which will either slow down demand while maintaining the same income as previously, or bring in the needed money to expand. I would quite happily pay 50p more per HF figure if it meant they could get things stabilized.
With regard to their being overwhelmed with orders, I can appreciate that backlogs might occur, but presumably an upsurge in orders is preferable from heir point of view to a downturn, and beneficial to the business? I'm thinking of making another order in the near future, and would like to think it might be appreciated rather than exacerbate problems.
Would you be likely to change your order if the figures cost 25p or 50p more each?
Quite possibly - there are other compnies I want to buy from too. It's also fair to say that a price increase, on top of the aggravation over delayed orders, would seem a bit rich.