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Author Topic: Hassles with Hasslefree - merged issues thread  (Read 51048 times)

Offline zemjw

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Re: Hassles with Hasslefree - merged issues thread
« Reply #330 on: June 17, 2021, 07:43:50 PM »
Their latest newsletter is available here. The p.s. is definitely worth a read, as they have had their woes.

Quote
2. We're very up to date on new orders, we're very up to date on restocking and we're almost there on comms. Emails (to our gmail account) are good, FB is next to catch up.

So up to date on new orders, may not so much on some older ones  ???

I'm not looking for anything from them at the moment, so my fingers are crossed they are indeed over their recent troubles. However, I'll give it a couple of months before testing the waters again.

Offline Chairface

  • Scatterbrained Genius
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Re: Hassles with Hasslefree - merged issues thread
« Reply #331 on: June 18, 2021, 02:08:53 PM »
I'm excited that they're getting some of those exciting greens into production finally. :) Will be making an order soon!

Offline Silent Invader

  • Galactic Brain
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Re: Hassles with Hasslefree - merged issues thread
« Reply #332 on: June 18, 2021, 02:13:49 PM »
If they get it right they're fine. If there are problems you are just completely ignored.

I did have a mis-pack with the first order, had an email exchange, and then the right pack plus freebies were included with my second order. I was very happy.  :)
28mm figures painted in 2021
39 Foot
13 Mounted
00 Vehicles/Artillery
00 Markers/Scatter
52 Total 
plus
00 Rebased

My LAF Gallery is HERE

Offline Wachaza

  • Mad Scientist
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Re: Hassles with Hasslefree - merged issues thread
« Reply #333 on: June 18, 2021, 02:21:32 PM »
I did have a mis-pack with the first order, had an email exchange, and then the right pack plus freebies were included with my second order. I was very happy.  :)
IIRC ten emails each to three different email addresses plus a paypal case. Not a peep out of them.

Offline dadlamassu

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    • http://www.morvalearth.co.uk
Re: Hassles with Hasslefree - merged issues thread
« Reply #334 on: June 25, 2021, 04:42:42 PM »
Just over a week ago I sent the routine email to Hasslefree and I got a reply!  You could have knocked me down with a feather!  It said that the issue had been resolved and figures were on their way. 

I was amazed today to find a package awaiting me from Black and White Games - what could it be?  It contained the missing figures AND some freebies!  Not sure that I have recovered from the shock yet.

I hope that this is continued in the future.
'He could have lived a risk-free, moneyed life, but he preferred to whittle away his fortune on warfare.'
-- Xenophon, The Anabasis

Offline Roy Williamson

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Re: Hassles with Hasslefree - merged issues thread
« Reply #335 on: July 14, 2021, 02:32:30 PM »
Ordered: 25th June
[during a SALE, knowing that no order would be completed until after July 1st]

Items Received: 14th July.

Both miniatures correct and perfect.
Didn't receive any email telling me that the order had been shipped / posted - do Hasslefree do such as this? Not that that bothered me.
I'm a UK customer, should this info be useful to know.
Both miniatures were/are still in stock. Were/are -n't pre-orders.

 
« Last Edit: July 14, 2021, 02:34:28 PM by Roy Williamson »

Offline D. Brownie

  • Scientist
  • Posts: 266
Re: Hassles with Hasslefree - merged issues thread
« Reply #336 on: July 22, 2021, 06:27:38 AM »
If I had seen this thread before...
I discovered Hasselfree Minis and said "Wow, what wonderful minis" and "they have a very performing shipping service"...
The same day (13th of July) made a small order of 6 minis with tracked shipping...
Fortunately with PayPal...
Status order said "complete" , but I received no notification and no answer to 2 emails sent after I read these things...
I'll wait the 21 days as indicated in their site and after I'll open my claim.
It's so sad to see such beautiful minis treated this way.
Davide
P. S. It would be nice to know if someone outside UK had ever received minis from them... Thanks!

Offline Atheling

  • Elder God
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    • Just Add Water Wargaming Blog
Re: Hassles with Hasslefree - merged issues thread
« Reply #337 on: July 22, 2021, 07:19:03 AM »
From what I've read of Hasslefree on these threads, I get the feeling that they don't seem to have the same deliberate problems as say Black Tree, who have been operating like that for probably two decades.

Am I right or am I reading too much into things?

Note, I'm not condoning the late or none deliveries of goods.


Offline zemjw

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Re: Hassles with Hasslefree - merged issues thread
« Reply #338 on: July 22, 2021, 09:27:23 AM »
Their latest newsletter is out, but not on their website yet.

In summary, it's very hot in Wales (met office official warning hot), so he's had to evacuate the warehouse. They're also waiting on a huge metal order, although it's nearly there.

It may go some way towards explaining the delay.

They do seem to be trying, but I haven't risked anything for a while  :(

edited to remove the link, which as Silent Invader kindly pointed out, was tailored to my email address.
« Last Edit: July 22, 2021, 11:55:14 AM by zemjw »

Offline Atheling

  • Elder God
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    • Just Add Water Wargaming Blog
Re: Hassles with Hasslefree - merged issues thread
« Reply #339 on: July 22, 2021, 09:40:05 AM »
It certainly does sound like a strange explanation...... obviously I don't know one way or the other.
« Last Edit: July 22, 2021, 01:24:16 PM by Atheling »