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Author Topic: Hassles with Hasslefree - merged issues thread  (Read 59566 times)

Offline zemjw

  • Supporting Adventurer
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Re: Hassles with Hasslefree - merged issues thread
« Reply #360 on: August 26, 2021, 06:29:44 PM »
Given the chemicals in some of those sweets, it's probably a week after the heat death of the Universe o_o


Offline FramFramson

  • Elder God
  • Posts: 10208
  • But maybe everything that dies, someday comes back
Re: Hassles with Hasslefree - merged issues thread
« Reply #361 on: August 26, 2021, 07:33:36 PM »
Sending out candy with all orders has always been a nice little HF tradition.


I joined my gun with pirate swords, and sailed the seas of cyberspace.

Online Silent Invader

  • Galactic Brain
  • Posts: 8869
Re: Hassles with Hasslefree - merged issues thread
« Reply #362 on: September 04, 2021, 01:55:24 PM »
Ordered 8 packs of the fantasy dwarves on Thursday at 15:30 and they arrived on Saturday at 13:30, so 46 hours from order to arrival (all UK). Not bad at all…… :D 8)
My LAF Gallery is HERE
Minis finished in 2022 = 90
Minis finished in 2021 = 123

Offline Flinty

  • Librarian
  • Posts: 138
Re: Hassles with Hasslefree - merged issues thread
« Reply #363 on: September 08, 2021, 07:25:46 PM »
Same here for me, ordered on Monday,sitting on the doormat when I got bakc home on Friday - got the dispatch e-mail on the Sunday.

Even better, put an order in last Monday, forgot and put the same order in on Tuesday (bad day at work), then get an e-mail from Damien asking if I really wanted two of everything.

Spot on customer service that - how many companies woud even notice a duplicate order, never mind give me the option to change it?

Offline Hitman

  • Mastermind
  • Posts: 1956
Re: Hassles with Hasslefree - merged issues thread
« Reply #364 on: September 29, 2021, 09:52:29 PM »
I ordered from Hasslefree on Sept. 11th. Received shipping notice on Sept 26th. Package arrived today on Sept 29th in Ontario, Canada with no issues. Couldn't be more pleased with their service. I am extremely pleased once again having ordered from them and received my order in a timely manner with no issues. Thank you Hasslefree!!
Regards,
Hitman
 8)
Victory is guaranteed to the last man standing, but always remember those whom you stepped on to get there!!

Offline Duncan McDane

  • Mastermind
  • Posts: 1169
Re: Hassles with Hasslefree - merged issues thread
« Reply #365 on: November 12, 2021, 10:27:39 AM »
So they seem to be back on track. Good news  :).
Leadhead

Online Silent Invader

  • Galactic Brain
  • Posts: 8869
Re: Hassles with Hasslefree - merged issues thread
« Reply #366 on: November 12, 2021, 10:51:14 AM »
So they seem to be back on track. Good news  :).

My last order arrived in a couple of days.

So far I’ve made 7 orders in 2021 and tallying them up that’s 52 packs so far this year. Across that lot there was one mispack that was correctly (and generously) sorted. All were received timely, many within a few days.

Offline Atheling

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    • Just Add Water Wargaming Blog
Re: Hassles with Hasslefree - merged issues thread
« Reply #367 on: November 12, 2021, 11:07:01 AM »
I have emailed them twice in the past month or so and they have not replied to me.

Granted is was an enquiry re: their stock of Gamezone miniatures but still......

Offline SJWi

  • Mad Scientist
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Re: Hassles with Hasslefree - merged issues thread
« Reply #368 on: November 12, 2021, 11:21:04 AM »
Atheling, I find many traders never seem to reply to e-mails. Very frustrating.

Online Silent Invader

  • Galactic Brain
  • Posts: 8869
Re: Hassles with Hasslefree - merged issues thread
« Reply #369 on: November 12, 2021, 11:30:21 AM »
I have emailed them twice in the past month or so and they have not replied to me.

Granted is was an enquiry re: their stock of Gamezone miniatures but still......

What address were you emailing? They have a problem with their spam filter

Edit: Have you seen the news on their website home page? The post of 26/9 specifically refers.
« Last Edit: November 12, 2021, 11:33:10 AM by Silent Invader »

Offline Atheling

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Re: Hassles with Hasslefree - merged issues thread
« Reply #370 on: November 12, 2021, 12:06:57 PM »
What address were you emailing? They have a problem with their spam filter

Edit: Have you seen the news on their website home page? The post of 26/9 specifically refers.

orders@hfminis.co.uk

Online Silent Invader

  • Galactic Brain
  • Posts: 8869
Re: Hassles with Hasslefree - merged issues thread
« Reply #371 on: November 12, 2021, 02:38:00 PM »
orders@hfminis.co.uk

I suggest you use the email addy in the news post I mentioned above

Offline Atheling

  • Elder God
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Re: Hassles with Hasslefree - merged issues thread
« Reply #372 on: November 12, 2021, 05:05:35 PM »
I suggest you use the email addy in the news post I mentioned above

I'll just leave it for now. I had a rumbling of wanted to do something WHFB again but it may have been a project too far.


Offline Sangennaru

  • Galactic Brain
  • Posts: 5677
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    • The Lazy Forger
Re: Hassles with Hasslefree - merged issues thread
« Reply #373 on: January 22, 2022, 04:28:26 PM »
Time for my story now!

I placed an order in late november. For some weird reason the billing failed, I did again and it ended up billing me twice.
I wrote to the HF crew and after some weeks they said they had refunded me.

Long story short - I still have two un-refunded payments and i haven't seen a single miniature.
I filed for an "unautorhized payment" on one of the two and paypal denied it. I today filed for a "product not received" on the other, hoping at least to recover half of the money.

They're very nice people and in the few mails they replied to they were nice, but this is a bit ridicolous.

Offline dadlamassu

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Re: Hassles with Hasslefree - merged issues thread
« Reply #374 on: January 22, 2022, 07:32:38 PM »
On 23 December last year I received a "Shipping Despatch Notification" for an order.   I was surprised.  I had not ordered anything.  Did not receive anything and my email not answered.
'He could have lived a risk-free, moneyed life, but he preferred to whittle away his fortune on warfare.'
-- Xenophon, The Anabasis