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Author Topic: Issue with Foundry order  (Read 8054 times)

Offline Byblos

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Issue with Foundry order
« on: October 14, 2018, 05:18:34 PM »
Hi !

I made a (big) order with Foundry on 27 of August

3 weeks later (On 19 of September) , i send an Email to Foundry because the order is not here (i'm french and the Foundry order are here 2 weeks later maximum)

A woman named Lucy told me that with the customs it could take 2 weeks more (!?) so i wait ...

On the 3 , then 6 , then 10 of October i sent Emails to them because the order is not here, but they don't respond to me anymore  :?

(Nearly 2 monthes now from the ordering)

Do you know another Email adress (i sent them these email to the Email adress on their WebSite) to Foundry !?

I open an PayPal reclamation but they don't react  :?


Offline Inkpaduta

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Re: Issue with Foundry order
« Reply #1 on: October 14, 2018, 06:09:36 PM »
I don't know if this will help but I had a similar problem with Foundry recently.
Placed my ordered, waited a while then got a message it was sent (to the US)
and I then waited for 5 -6 weeks to get my order. They told me the same thing
about customs.

However, I did get my order in the end.

Offline Byblos

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Re: Issue with Foundry order
« Reply #2 on: October 14, 2018, 06:27:47 PM »
Well, maybe it's a good new for me

What is concerned me is that they don't respond anymore to my Emails  :?

Offline LeadAsbestos

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Re: Issue with Foundry order
« Reply #3 on: October 14, 2018, 11:31:37 PM »
Exact same thing happened to me. Eventually got my stuff.

Offline grant

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Re: Issue with Foundry order
« Reply #4 on: October 15, 2018, 04:31:23 AM »
Foundry is usually very good, so I’m surprised and disappointed to hear this!
It’s a beautiful thing, the destruction of words - Orwell, 1984

Offline Byblos

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Re: Issue with Foundry order
« Reply #5 on: October 15, 2018, 01:46:45 PM »
I couldn't understand ...

Since August , to complete my main projects , i made orders from Redoubt, Castaway Arts, Victorious Miniatures, Indus Miniatures and Footsore : yes they are smaller orders than those from Foundry but they all are here in France in less than 15 days, so it's not the customs !!!

There is only 2 manufacturers - Black Tree Design (but it's usual  >:D) and Foundry wich are so delayed !

Is the Foundry order really on way to my house !?

Is Foundry have some big problems (and if so i think it's important to tell to their customers) !?

I love Foundry because they make some very useful, unique and very interesting range !

Some of these ranges are fundamental for my main projects (Portuguese in India, Boxer rebellion) and i use to work with their paints !!!

I need to make another order to complete my Indians / Bahmani but i'm afraid to make this order : and if the minies never reach my house !?

I'm not so rich and i could'nt waste my money, it's really an issue  :?
« Last Edit: October 15, 2018, 04:19:58 PM by Byblos »

Offline Antonio J Carrasco

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Re: Issue with Foundry order
« Reply #6 on: October 15, 2018, 03:34:02 PM »
I have had the same problem at the beginning of the Summer. When the order arrived, it was incomplete. I made them aware of that and told me they would send the missing item (a paint bottle) when re-stocked. I received it past Tuesday. It was 3 month delay, but I got it in the end.

By the way, Brexit is not in effect yet. There are no customs between Britain and the rest of the EU. As for lame excuses go, this must be one of the lamest.
« Last Edit: October 15, 2018, 03:36:03 PM by Antonio J Carrasco »

Offline FionaWhite

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Re: Issue with Foundry order
« Reply #7 on: October 15, 2018, 08:10:11 PM »
Perhaps this is unrelated as I haven't been ordering from Foundry itself lately but I've noticed that since some months ago packages from UK begun taking notably longer to reach me in Finland - before it used to take 8-9 working days, now it's well around 20 days.

I really have no idea what I'm doing.

Offline Antonio J Carrasco

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Re: Issue with Foundry order
« Reply #8 on: October 16, 2018, 08:55:34 AM »
Perhaps this is unrelated as I haven't been ordering from Foundry itself lately but I've noticed that since some months ago packages from UK begun taking notably longer to reach me in Finland - before it used to take 8-9 working days, now it's well around 20 days.

Same here. A shipment from Warfare took 18 days -usual turnabout, 7 to 8 days- and from Helion took 19 days -normally, 5 to 8 days-. However, from Fighting15s, Warlord and Footsore it took the expected 7 days.

The works of UK postal service are really misterious.

Offline Byblos

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Re: Issue with Foundry order
« Reply #9 on: October 16, 2018, 09:59:30 AM »
Yes, but here i made my order 2 monthes ago, and Foundry no longer respond to my Emails  :'(

I don't know what to do ...

Offline Byblos

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Re: Issue with Foundry order
« Reply #10 on: October 16, 2018, 11:39:19 AM »
Well : received this morning

"Hi Manu

I'm sorry about my late response and the delay with your order!

We will get a replacement in the post for you tomorrow

Best wishes

Lucy"


Wait and see  ;)

Offline Malamute

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Re: Issue with Foundry order
« Reply #11 on: October 26, 2018, 01:26:11 PM »
I placed an order for a few pots on paint on the 8th October expecting it to arrive within a couple of days.

So far nothing has arrived. I have sent two emails both to different Foundry Email addresses on Monday, neither of which prompted a reply.
So I phoned them yesterday and was told by the gentleman on the phone they couldn't help me as the order dispatches he had in front of him didn't go back two weeks... how convenient!

He said he would look into it, so I will wait another week and see if they arrive. I felt completely fobbed off. Next time I will not be so obliging if it hasn't arrived this time next week.
"These creatures do not die like the bee after the first sting, but go on age after age, feeding on the blood of the living"  - Abraham Van Helsing

Offline Byblos

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Re: Issue with Foundry order
« Reply #12 on: October 26, 2018, 01:55:10 PM »
I received my order yesterday !

It took more than 2 monthes but i have it, finally ...

Offline Antonio J Carrasco

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Re: Issue with Foundry order
« Reply #13 on: October 26, 2018, 01:57:39 PM »
Congrats!

Offline mcfonz

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Re: Issue with Foundry order
« Reply #14 on: October 26, 2018, 04:08:24 PM »
I received my order yesterday !

It took more than 2 monthes but i have it, finally ...

To be fair, looking at their response, they sent it out to you already but it never arrived with you.

Not yours or their fault. I can't help but feel for companies when this happens though. If it's a large order, it's always worth going with tracked, especially if ordering from overseas IMHO.
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