Issues with Black Tree Design - ongoing

[Atheling]

For what it's worth, I always got my order although once it was 2 months or so waiting.

Which is still a long time to wait for an order- it's not like they gave you a pre-warning  that the miniatures would be late.

More productively, 2nd hand BTD seem to turn up often on Colonel Bills - so maybe keep an eye on their webstore?

Not a bad idea at all. Col Bill is a very reputable dealer.

[Shahbahraz]

I’m owed part of an order ( a regt of 20 romans) from a Xmas sale in 2017!

Sent the rest if the order over 2 deliveries, the second part only after a lot of emails and queries. Came with a note saying they would be delivered later, but never sent and every email after that just ignored.

The number of people this has happened to must be staggering. And let's be frank, taking money and failing to provide services or goods is theft.

Would any other type of traders continue to be in business if they did this so frequently?

[Harry Faversham]

Always a comforting thought when mail ordering...
If you get shafted a good last resort (if only for a demented rant!) is naming and shaming 'em on a Forum as good as this one. Take it from me...
it'll not faze the scoundrels who run Black Tree Design one jot!

[katie]

"Perhaps I just rolled 6's on the delivery dice "

They are, shall we say, "erratic" on this front. Working backwards I think I've had early, late, late, on-time, on-time recently.

I tend to think of them as like Kickstarter and there's "some risk" attached to orders..

[Shahbahraz]

Which would be less of an issue, if they were badged as a Kickstarter and people could take an informed risk. When they simply don't deliver after taking your money, then that's a different story from a supposedly reputable manufacturer.

[FionaWhite]

For what it may be worth adding, their Helsinian fantasy range seems to also have vanished.

[Inkpaduta]

Having heard of the troubles with this company for years I have two questions,

1) Why do people even order from them? and

2) How do they stay in business?

[carlos marighela]

How do Nigerian scammers get away with dopey phishing emails? It’s called playing the percentages.

Why do people buy from them? Because every now and then the lottery pays out.

[Shahbahraz]

Update. I have now heard back from Consumer Advice (Scotland). They are following up details of the case, so I will keep you posted. In my view there's a solid case under the 2015 Consumer Act, but the remedies are limited.

[Atheling]

I think the point is obvious to us all.

If you buy from a retailer you should receive your order in a reasonable amount if time.

You should not be in any doubt as to whether you will receive the order and exactly what you ordered.

[Duncan McDane]

1) Why do people even order from them?

Because they have some great mini's at an excellent price.

[Atheling]

You know, this issue with Black Tree has been going on so long that I remember a very similar thread on The WAB Forum.

It took some moderating as folk were (righteously) angry.

[aircav]

You’ll be all glad to know that the Christmas Sale is now on 

[Dolmot]

You’ll be all glad to know that the Christmas Sale is now on 

Is it still the 2005 Christmas sale they never bothered to close?

[Duncan McDane]

You’ll be all glad to know that the Christmas Sale is now on 

Vade Victrix  .