Issues with Black Tree Design - ongoing

[pws]

I had no issues at all with them, I ordered several times... last time in 2019 though.
Orders all arrived precise and in few days.
This is my first bad experience with them.

[pws]

I'm afraid it's really hit or miss with them and you seem to have got a miss.

 

[Dolmot]

Hit or miss indeed. We have the topic titled Issues with Black Tree Design - ongoing for this act, started in 2018, 13 pages and counting. Good luck.

[Elbows]

They have a terrible reputation.

I risked an order a couple years back and it took three months with no communication...arrived with some incorrect items to which they never responded to emails.  I'm not alone, they have a bad name everywhere on the internet.  Rare that people don't receive their stuff - but timely and communicating?  They are not.

[TWD]

Are they still in business?

The business of stealing and ripping people off?
Yes. They're still very much in that business

Will I ever see my order shipped?

No

Should I consider to open a refund action?

Yes

[pws]

The business of stealing and ripping people off?
Yes. They're still very much in that business
NoYes

I must admit I didn't see this thread before to buy months ago, my bad! 
A long thread.

[Atheling]

I must admit I didn't see this thread before to buy months ago, my bad! 
A long thread.

I realise that this will be of little comfort to you but BTD have had a bad reputation in regards to not sending out orders and if so sending them out very late. This goes back well over a decade and was discussed in detail on the now defunct WAB Forum.

To balance this statement, there have been a few reports of people getting their miniatures quite quickly which is baffling.

I personally would not order anything from them at all, ever.

[pws]

Asked (via paypal) gently for a refund, and got I it in a a week... so it's a hit this time too 
I'll wait for clearer post-brexit-shipping-vat news and I will try another again.
Cheers

[nicknorthstar]

Why? 
There's thousands of figures to choose from in the world, why put yourself through the BlackT experience again? I'm genuinely baffled in an unfunny way.

[carlos marighela]

Some people enjoy the thrill of high stakes gambling. Many more enjoy endless, mind-numbing, soul deadening, hours spent pulling the lever of a fruit machine in the hope of beating long odds and winning some paltry pay out. To each their own.

Maybe their client base fancy their chances of beating the odds, even though they know the machines in this particular casino are fixed by crooked operators? The casino bosses occasionally allow a bet to beat the house in order to keep the punters flowing through the doors.

[Atheling]

Why? 
There's thousands of figures to choose from in the world, why put yourself through the BlackT experience again? I'm genuinely baffled in an unfunny way.

I concur with Nick. at the risk of being repetitive, they have a long history of being unreliable. It's a shame as I like their Late Roman and Saxon ranges (plenty of stuff for "Middle" era Anglo Saxons.

[Calimero]

To be fair they have some interesting figures in their different ranges. The static German MG set is particularly good. I also really like the looks of their HYW foot knights and the older fantasy dwarves figures (the ones with integral bases)...

[pixelgeek]

I'll wait for clearer post-brexit-shipping-vat news and I will try another again.

That sounds literally insane

[Shahbahraz]

To be fair they have some interesting figures in their different ranges. The static German MG set is particularly good. I also really like the looks of their HYW foot knights and the older fantasy dwarves figures (the ones with integral bases)...

Yep. I have picked up a few BTD figs second hand that have been very nice, and I'm still looking for a third m/c combo. But a slightly less nice figure in the hand is worth any number of prettier figures never received..

[Calimero]

Yep. I have picked up a few BTD figs second hand that have been very nice, and I'm still looking for a third m/c combo. But a slightly less nice figure in the hand is worth any number of prettier figures never received..

Indeed...