Author Topic: Issues with Black Tree Design - ongoing (Read 41917 times)

Ockius · « **Reply #210 on:** February 04, 2021, 04:28:18 PM »

Quote from: carlos marighela on February 04, 2021, 12:17:10 PM

Some people enjoy the thrill of high stakes gambling. Many more enjoy endless, mind-numbing, soul deadening, hours spent pulling the lever of a fruit machine in the hope of beating long odds and winning some paltry pay out. To each their own.

Maybe their client base fancy their chances of beating the odds, even though they know the machines in this particular casino are fixed by crooked operators? The casino bosses occasionally allow a bet to beat the house in order to keep the punters flowing through the doors.

Funnily enough, this thread popped up for me on here and prompted me to do exactly this - I placed an order! What they say about 'no such thing as bad publicity' must be true

Only a small order, but let's hope it comes through......

(Last time, after silence and no delivery for months, my delivery came through, but I don't think I was ever billed for it - so technically I am about £30 up in the gambling area at present! Perhaps I should quit while I'm ahead.....)

Shahbahraz · « **Reply #211 on:** February 04, 2021, 06:00:03 PM »

Some folk just like to live dangerously...

nicknorthstar · « **Reply #212 on:** February 04, 2021, 06:37:39 PM »

We're not impressed Oktius

You danger buyers just make us shake our heads.

Odovacer · « **Reply #213 on:** February 06, 2021, 09:14:19 PM »

Quote from: pws on January 23, 2021, 09:37:25 AM

Maybe I missed something but I placed an order to Blacktree/Eoeorbis UK website nov 11th 2020 and it's still "unfulfilled".

I tried to contact with all the emails I found on their websites (US and UK) since december but I got no answer at all.

Are they still in business?
Will I ever see my order shipped?
Should I consider to open a refund action?

Cheers

I ordered from BTD back in November 28th, 2020 to supplement my Bolt Action Brits. I'd always heard good things about their figures, but nothing of their service. In truth, I've stayed away from minis forums inc. TMP for awhile now.

When my order was still unfulfilled as of a couple of days ago, I went looking for service reviews and found this thread. I know, cart before the horse and all, but at the time I was looking for 28mm Brits and BTD had a sale on ...

Anyway, I contacted them through their website a couple of days ago. Lo and behold, today I got a personal email from John Olsen with an apology and assurance that it would be handled. Also received a notice from EOEORBIS and my Shop app that the order shipped. Of course that doesn't mean it did and I obviously don't have the figures in hand yet, but it's better news than I've had.

Disclaimer: Yes, I'm new to the forum, and this is my first post. I'm not a sock puppet

, just wanted to offer my experience (so far) and a spark of hope to others like me.

Regards.

nicknorthstar · « **Reply #214 on:** February 06, 2021, 09:41:09 PM »

I hope it gets sorted for you mate, but this is a tale that repeats and repeats itself, probably 15+ years now.

Order never arrives, no communication then John appears apologising profusely. Nothings changed.

I was amused when you said John answered personally. Well he would, there's only him. And his shadowy partners, the EE in E O E Orbis

Like I said, best of luck, genuinely hope your stuff arrives soon.

Shahbahraz · « **Reply #215 on:** February 07, 2021, 08:42:42 AM »

In all fairness, I also got an effusive apology from John, then some months later, an approximation of my order arrived.

I still would not risk it.

Lo-FiGuy · « **Reply #216 on:** February 21, 2021, 06:57:34 PM »

Insane to hear this is still going on!

I bought some Daleks from them about 8 years ago, and I didn't finally get them til about 6 months and many pleading emails later. At least they got the order right, but I've pretty much sworn off them since. I occasionally look at their Who range and see things I'd like, but I just don't know if I can put up with that service again.

Hope you do finally get your stuff, Odovacer!

Duncan McDane · « **Reply #217 on:** March 04, 2021, 01:59:21 PM »

The have/had a Doctor Who sale going on but, ehm, no. That would be too much of a risk. So far I've got lucky every time but the orders were small and slow ( and some not even correct ) but no way in youknowwhat I'm going to place an order from 100-200 pounds with them. They have to earn that trust and, well...

dhtandco · « **Reply #218 on:** March 12, 2021, 09:47:59 PM »

Quote from: dhtandco on November 06, 2020, 07:29:23 PM

Ordered some Saxon Cavalry early May and like Dianna Ross I’m still waiting

Nine months later and still nothing.I think I can safely say this is now theft.Another pal who ordered at the same time hasn’t had his figures either. PayPal were no help either. Chalk it down to experience I suppose and warn everyone not to deal with these fraudsters.

cadbren · « **Reply #219 on:** March 18, 2021, 02:40:52 AM »

After two and a half months my order has been posted. Will update when it arrives. I was going to request a refund but it's on its way and if all is in good shape then I'll be happy. I just wished I'd ordered their wounded Celts sets before they discontinued that line as they had some good poses in those.

cadbren · « **Reply #220 on:** April 10, 2021, 11:10:38 AM »

Order showed up today complete and in excellent condition. Ordered 25 December so 15 weeks to receive.

Ockius · « **Reply #221 on:** April 10, 2021, 01:32:12 PM »

Congrats.
My aforementioned gamble of an order came after 7 weeks, which prompted me to get hung ho and make another small order which came in....4 days

Suffice to say, I think if they have it in stock, they send it, and if they don’t, they take your money and you may see the models in a few months after they’ve arrived from America/got round to casting, or you may not. Obviously very wrong, (and in fact criminal).

Perhaps emailing beforehand to check stock is the answer? I got a prompt email when I queried my 7week long order.

cadbren · « **Reply #222 on:** April 11, 2021, 11:34:24 AM »

I did email after a couple of months which possibly got the ball rolling again, it does seem to be a hobby rather than a business and I have no issue with that but some transparency, especially for those new to their company, wouldn't go amiss.

Atheling · « **Reply #223 on:** April 11, 2021, 04:47:53 PM »

Quote from: cadbren on April 11, 2021, 11:34:24 AM

I did email after a couple of months which possibly got the ball rolling again, it does seem to be a hobby rather than a business and I have no issue with that but some transparency, especially for those new to their company, wouldn't go amiss.

They have been at this sort of thing for many, many years.

cadbren · « **Reply #224 on:** April 13, 2021, 12:19:41 PM »

Quote from: Ockius on April 10, 2021, 01:32:12 PM

Congrats.
My aforementioned gamble of an order came after 7 weeks, which prompted me to get hung ho and make another small order which came in....4 days

I meant to ask, does your friend/servant Hung Ho also paint your minis?

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Author Topic: Issues with Black Tree Design - ongoing (Read 41917 times)