Issues with Black Tree Design - ongoing

[Atheling]

Here you go: link. I couldn't find the thread in question, but perhaps you remember where it was located.

Ha! Thank you! I wasn't aware that Andy had left it on Wayback!

 

[Oldgamer]

I placed an order on December 27th for some UNIT troops for a Dr Who game, they are still showing as 'unfulfilled' on the BTD website and l suspect that the will never be fulfilled!
I ordered a similar quantity of UNIT types from Crooked Dice last Sunday, l received an email telling me my order was complete the next day, they are more expensive but at least they will turn up, it is just a shame CD do not make anything resembling a Cyberman 

[Westfalia Chris]

I placed an order on December 27th for some UNIT troops for a Dr Who game, they are still showing as 'unfulfilled' on the BTD website and l suspect that the will never be fulfilled!
I ordered a similar quantity of UNIT types from Crooked Dice last Sunday, l received an email telling me my order was complete the next day, they are more expensive but at least they will turn up, it is just a shame CD do not make anything resembling a Cyberman 

*Cough Cough whistle whistle nudge nudge*

https://crooked-dice.co.uk/product/robo-minions/

https://crooked-dice.co.uk/product/robo-minion-heads/

 

Got a whole bunch of them myself back in the day. It depends how close you need them to be, but the "bucket head" variant goes a long way IMHO. The parts are mix-and-match.

[Oldgamer]

Thanks Chris, l will take a look 

[Oldgamer]

I got an shopping notification email today, my UNIT troops are on their way, l have just bought the rather nice Crooked Dice versions so will have plenty of cannon fodder for my daleks and cybermenmen !

[dhtandco]

A warning to everyone, don't use this company me and a wargames friend have each been robbed of over £60 by this outfit.
YOU HAVE BEEN WARNED

[Dolnikan]

A warning to everyone, don't use this company me and a wargames friend have each been robbed of over £60 by this outfit.
YOU HAVE BEEN WARNED

That's really bad. What happened?

[Harry Faversham]

They've been shafting folk for donkey's years, you deal with this shower at your peril.

[nicknorthstar]

Never trust a company that hasn't updated it's Social Media since 2019. Have they really got NOTHING to say, about anything?

[modelwarrior]

Used them once,never again.

[armchairgeneral]

Despite all the warnings, I ordered a couple of packs from Black Tree on 1st April. On 11th April I changed my mind and cancelled the order. I chased this up today for a refund and got it credited back soon after which I thought was pretty good. I replied with thanks mentioning the forum bad press but their swift response in my case had been much appreciated. They came back with:-

“I know there are lots of complaints on the forums, most of them are warranted. We were hit very hard by the Pandemic as were many companies. We are beginning to make headway on catching up but it is hard. We will keep soldering on ”

[Shahbahraz]

Despite all the warnings, I ordered a couple of packs from Black Tree on 1st April. On 11th April I changed my mind and cancelled the order. I chased this up today for a refund and got it credited back soon after which I thought was pretty good. I replied with thanks mentioning the forum bad press but their swift response in my case had been much appreciated. They came back with:-

“I know there are lots of complaints on the forums, most of them are warranted. We were hit very hard by the Pandemic as were many companies. We are beginning to make headway on catching up but it is hard. We will keep soldering on ”

Yeah. what was the excuse before Covid? Spanish Flu? Ebola? It's not as if this wasn't an issue before March 2020.

[Belgian]

Despite all the warnings, I ordered a couple of packs from Black Tree on 1st April. On 11th April I changed my mind and cancelled the order. I chased this up today for a refund and got it credited back soon after which I thought was pretty good. I replied with thanks mentioning the forum bad press but their swift response in my case had been much appreciated. They came back with:-

“I know there are lots of complaints on the forums, most of them are warranted. We were hit very hard by the Pandemic as were many companies. We are beginning to make headway on catching up but it is hard. We will keep soldering on ”

The pandemic might have made it even worse, but to blame it on the pandemic is a bit easy in this case. They have excellent miniatures and well-cast too but they just don't seem to handle their logistics well and this has been the case for years.

[Belgian]

Yeah. what was the excuse before Covid? Spanish Flu? Ebola? It's not as if this wasn't an issue before March 2020.

This 

[nicknorthstar]

Pandemic? 

This thread alone started in 2018. Never mind 20 years of TMP complaints.