Author Topic: Issues with Black Tree Design - ongoing (Read 42016 times)

Mad Lord Snapcase · « **Reply #150 on:** March 13, 2020, 09:42:07 AM »

I have to add a positive to this story of woe. I ordered some packs from BTD's new Treasure Island range. Order placed on Tuesday of this week, minis arrived on Thursday of this week and some lovely miniatures they are too.

Shahbahraz · « **Reply #151 on:** March 13, 2020, 11:16:16 AM »

UK or US?...

Atheling · « **Reply #152 on:** March 13, 2020, 11:49:09 AM »

I still would not be able to muster enough trust to order from them. Not after all the many horror stories that I have heard over the last decade or so.

It's a real shame too as they do have a number of packs that i would happily order if I knew they were going to arrive and in good time.

Shahbahraz · « **Reply #153 on:** March 13, 2020, 12:20:25 PM »

In good time, or 'at all'.

Atheling · « **Reply #154 on:** March 13, 2020, 12:30:38 PM »

Quote from: Shahbahraz on March 13, 2020, 12:20:25 PM

In good time, or 'at all'.

Yep, it's quite some dynamic!

Mad Lord Snapcase · « **Reply #155 on:** March 13, 2020, 01:19:15 PM »

Quote from: Shahbahraz on March 13, 2020, 11:16:16 AM

UK or US?...

Sorry, should have said, I'm in the UK.

Shahbahraz · « **Reply #156 on:** March 13, 2020, 01:41:14 PM »

Quote from: Mad Lord Snapcase on March 13, 2020, 01:19:15 PM

Sorry, should have said, I'm in the UK.

Unusual. The two orders I made all came from the US. So there is some local stock. Wonder who is sending it out?

Calimero · « **Reply #157 on:** March 13, 2020, 02:34:02 PM »

Quote from: Shahbahraz on March 13, 2020, 11:16:16 AM

UK or US?...

That’s something that it’s good to know… from which branch you order and from where you order… Looks like BTD US are “faster” on delivery, no?

TripleBackflip · « **Reply #158 on:** June 06, 2020, 10:19:25 AM »

I made the rather foolish decision to start my Dalek army there, I was planning to get tons of stuff but I might just stick to my first order.
Its a pity because there are picture out there of people who have managed to get quite a few.
I've already sent them a kindly worded email yesterday, How long should I wait before spamming them with "Oi! Where me Daleks at!?!"

Shahbahraz · « **Reply #159 on:** June 06, 2020, 10:26:42 AM »

Six months?

Atheling · « **Reply #160 on:** June 06, 2020, 10:33:35 AM »

Quote from: TripleBackflip on June 06, 2020, 10:19:25 AM

I made the rather foolish decision to start my Dalek army there, I was planning to get tons of stuff but I might just stick to my first order.
Its a pity because there are picture out there of people who have managed to get quite a few.
I've already sent them a kindly worded email yesterday, How long should I wait before spamming them with "Oi! Where me Daleks at!?!"

I would send weekly emails asking where your items are and each time send a copy and a list of times and dates you have contacted them previously.

The pressure might build, you never know.

TripleBackflip · « **Reply #161 on:** June 06, 2020, 10:38:42 AM »

Thanks for the advice, it's a pity that they are the only place to get Classic Daleks from, I might make a force of the 2010 Daleks with Ebay.

Atheling · « **Reply #162 on:** June 06, 2020, 12:19:03 PM »

Quote from: TripleBackflip on June 06, 2020, 10:38:42 AM

Thanks for the advice, it's a pity that they are the only place to get Classic Daleks from, I might make a force of the 2010 Daleks with Ebay.

I'm sorry that I couldn't say anything more positive. As you probably know BT have had a reputation for this sort of thing for years now.

Ockius · « **Reply #163 on:** June 06, 2020, 02:03:51 PM »

I posted on here a few months ago about an order of mine that did not go through (no payment taken, and no reply when I emailed to ask if I had made a mistake on the payment form).

Anyway, the figures all finally turned up out of the blue about 2-3 months after the order, and as far as I can make out they never actually took payment for them!

The figures I got were their Ancient Germanics, which disappeared from the website a few weeks after I bought them. I'm really glad I got possibly the last batch of them, as they are nice figures and good value.

TripleBackflip · « **Reply #164 on:** June 13, 2020, 08:58:44 AM »

I've sent my second email, I guess I'll start talking to them on facebook on wednesday, I recently deleted my account so I'll have to make another.

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Author Topic: Issues with Black Tree Design - ongoing (Read 42016 times)