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I meant to ask, does your friend/servant Hung Ho also paint your minis?
I order from them regularly, including an order today and I already got a tracking number.BUT — I try to limit my orders to what is on sale for any given week as that is what they are currently casting. If you order other items and they are out of stock, there can be significant delays until they can fill the order.
Do you order from the US or UK site?
As I understand it, it's a one person operation so while I obviously prefer fast turn around, the slowness is - to me - understandable (and kind of matches my experience with a couple of other boutique manufacturers as well).
I'll also note that the miniatures were cast to a high standard - no flash at all, and very minimal mold lines (on many minis, basically none). This contrasts favourably to the GW LotR metal minis I received as a present at Christmas (what a mess).
Personally, I'm happy to order from them again.
I knew them personally 20 years ago, when they were based in Nottingham. The tales I could tell you of their business practises would make your toes curl.
I wish The WAB Forum was still in existence; just to link up the Black Tree thread from the forum.
I really do not understand why people take the risk of ordering from them at all. They have had an appalling record for over two decades!
I know quite a few one person show companies that get the miniatures cast to a very high standard who get them in the post very quickly and they are with me within a few days max.
I've never ordered from them due to their dreadful record going back many years- not just on this forum- they were notoriously bad even in the days of The WAB Forum and that's going back a bit!