Anyone else ordered from Foundry with the 25% off coupon?

[v_lazy_dragon]

Order recieved today, complete - although they seem to have stopped putting wire spears in?

[Cubs]

Order recieved today, complete - although they seem to have stopped putting wire spears in?

NorthStar do some!

 http://www.northstarfigures.com/list.php?man=62&page=1

[Condottiere]

I’m guessing a back log from the 25% off deals they have been running plus they attend quite a few shows now

The latter's more plausible, as I don't recall ever experiencing delays from deals in the past, though I haven't dealt with Foundry for years.

[Condottiere]

Order recieved today, complete - although they seem to have stopped putting wire spears in?

Mine's still listed as unfulfilled...

I don't mind waiting 6 weeks and I don't think Foundry will pull a Simple Miniature Games with overseas customers, but it'd be nice if an email was sent apologizing for the delays.

Regarding wire spears, I thought they stopped including these years ago...

[WitchfinderGeneral]

I wanted to use the deal to get the Citadel reissues. Then I was close (like £5) to the free-postage limit so I thougt about getting another pack. In the end I also got the seadogs (like 5 packs) I wanted for some time. 
I dont mind waiting for weeks, if the order is complete. I think something like 8 out of my last 10 orders (from different companies) had missing or wrong items.

[Vampifan]

I placed an order for some paints six days ago and received them today. No complaints from me. 
Incidentally, I have never experienced any problems with Foundry.

[Mindenbrush]

I have 2 orders (12th and 21st Feb) still marked as unfulfilled  but at the moment I am not in any rush for them.

My last order over the Christmas period included a free pack of small spears

[Roo]

Ordered on the last day and arrived today with a nice freebie Imperial Roman. 

All good.

[Condottiere]

So either the mail order department isn't that organized, with orders being fulfilled randomly, rather plausible considering the industry, or UK (and EU?) residents' purchases are being expedited vs foreigners. Considering the former's proximity and easier access to forms of redress compared with the latter, it's also a possibility - not as if I could pull up my leather trousers and mosey on down to East Stoke...    

Not trying to stir up anything and never had a problem with Foundry in the past, but there's that 30 day Paypal window. 

[Yankeepedlar01]

I popped in on Friday on my way to Newark. They didn’t have what I wanted and I asked if the pack could be cast for me, only to be told the caster was on holiday. These are small businesses by any standard and stuff happens as a consequence. I hope you all get your stuff in due course.

[Cait Sidhe]

Not trying to stir up anything and never had a problem with Foundry in the past, but there's that 30 day Paypal window. 

Foundry has been slow for me in the past but nothing ridiculous as I recall. Also the PayPal dispute window has been 180 days for some time so you're fine. 

https://www.paypal.com/fm/smarthelp/article/do-i-have-to-file-a-paypal-buyer-protection-claim-within-a-certain-timeframe-faq1417

[armchairgeneral]

Just placed my order. Seemed to go off okay. See how long it takes 

The order came through on Saturday so I don't think a week is too bad given the number of orders they must have had with the 25% discount.

[Helen]

Received notification that my order is on its way.

[Mindenbrush]

I have also had notification that my second order is on it's way, the first order still unfulfilled but that may be due to the request for 2 sets of a rulebook 

[Mindenbrush]

Rulebooks arrived yesterday so I let Foundry know that everything from the first order had arrived and I got a reply from Diane of Foundry thanking me for the update and saying that my second order should be with me soon.