Conquest Pre-Orders for regulars are up

[Heldrak]

My email is spotty at best so I will follow this thread as much as possible.

-Eric

Still no response from Eric at Conquest. 

[Heldrak]

I finally received my Last of the Mohicans set today, but there were several other errors in my order (figures missing, wrong figures sent). PM sent, please respond ASAP.

[Conquest]

I replied to Heldrak with the following message. I'm posting here so that everyone else has a small understanding of my thought process as well. Don't delve too deep into my thought process, therein lies madness, ADHD, OCD and painting procrastination extraodinaire

Hi Michael,

Again, my sincerest apologies for the delays and errors. I will send out the rest of your order Saturday morning.

I'll give you a summary of what has happened so that you might understand my situation regarding your order.

When someone places an order, I fill it as completely as possible and send it off. I then write on the printed invoice what I still need to send or refund if I believe a restock on missing items will take too long. (I then place this invoice onto a clip board for incomplete orders, which I keep for my records and filling for later).

When I receive a date from my mold maker on a restock or new release, i post it, though it usually takes me a few days to actually sort through the thousands of castings etc and then I send them off. This I originally did on my site and then again in the message to you and any others who might have been waiting for an order.

When I received my restock on LotM's, I grabbed your invoice, and according to the notes I had written on it, I still needed to send you the Last of the Mohicans pack. This led me to believe that I had already sent you the first part of your order, as that is the routine that I always follow (send what is in stock, then send back-orders when I can). So, I sent you the Last of the Mohicans pack and I also threw in the SEM-02 Christmas miniature just as a bonus, as I do this with all back orders or even normal orders as I have tons of these Xmas miniatures. So, according to my notes, I believed that I sent you the first part of the order and only owed you the Mohicans pack.

When I received this PM, I went immediately to the USPS website to check my past shipments as I believed I had sent the first part of the order and of course you were not there. 

Obviously, I was wrong on this and apparently left myself the wrong notes on your invoice.

There's not much else I can say. I understand your frustration having to wait, and I can only imagine the frustration upon opening an incomplete order after having to wait. Believe me, the stomach sank when I realized it and uttered to myself something like "I can't be that dense can I?" I think it's just one of those thing that when it goes wrong, it goes WAY wrong. My sincerest apologies again, I don't know what else I can say.

The rest of your order is packed and will go out first thing Saturday morning.