(COMMERCIAL) Foundry email tips?

[Prof.Witchheimer]

Just emailed them with the link to this thread. I'm quite sure some sort of miscommunication has occurred.

[Prof.Witchheimer]

Matt from Foundry has replied. You've got a Facebook message. Looks like they never received your email.

[Nord]

I did get the facebook message eventually - query sent on 25th February, reply received 6th March - if you hadn't have shown them this post, maybe would still be waiting?

An email not received, an ebay message ignored and then a facebook message replied to a fortnight later (after intervention by a third party). It still adds up to very poor customer service in my book. One missed message is excusable, a second is a bit more dubious, three strikes and you are out!

Foundry's loss is a gain for Drabant and Copplestone.

[Mason]

I found them very helpful and responsive when I was looking for something for another member at the end of last year.

And I am sure that you meant to thank the Prof for trying to help out, too.
 

[The Dozing Dragon]

I've had late replies occasionally and it was down to my email hitting their spam folder 

[Nord]

And I am sure that you meant to thank the Prof for trying to help out, too.
 

Indeed I did, apologies for my lack of manners, thank you for trying on my behalf.

Bad customer service makes me grumpy.

[Archie]

I have only bought a few things but I have always found them excellent on the phone and when an error occured they sorted it very much in my favour. Seem like a decent bunch.

Communication is one of those things that sometimes just goes awry. Keep the faith ... I think these boys are ok!

[Atheling]

I have only bought a few things but I have always found them excellent on the phone and when an error occured they sorted it very much in my favour. Seem like a decent bunch.

Communication is one of those things that sometimes just goes awry. Keep the faith ... I think these boys are ok!

I'm having problems with the WWII paints ......... and a lack of understanding from them.

See my post here:

http://leadadventureforum.com/index.php?topic=65018.0

Darrell.