Ordered on the 12th of December, package did arrive in time for X-mas but one of the mini's I wanted to trial paint immediately had a serious miscast. Complained about it straight away (ie opened a ticket) but just received a replacement two days ago on the 13th of January.
I realise that the holidays would have played their part but 23 days to replace one miscast??? Too long for a large business in my opinion.
Warlord should invest in more staff over the holidays to reduce the time for dealing with complaints as well as shipping over the holidays.
I have to say that apart from that incident I've had nothing but good customer service from them.
Cheers,
Darrell.