I have their Tuareg, very nice they are too. Don't know what is up in your case as I didn't have any problems with them at all. The Unfeasibly chap has posted here in the past if I remember right, maybe he'll see this and resolve your issues.
Mistakes do happen, and email isn't the most reliable method of communication in the world. Haven't heard any horror stories about this mob, so I wouldn't assume deliberate fishiness. Most likely an oversight or error combined with communication troubles. Hope they haven't gone tits-up.
Edit: Looking at his profile, I see Unfeasibly has visited the LAF within the last ten days, so he's still around. Chances are he'll see this. Why not send him a PM to be sure?
His profile, so you can PM him:
http://leadadventureforum.com/index.php?action=profile;u=359