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I got a ship notice for my October stuff today. Which (not to be too cheeky, but...) means the goods might be in the mailbox at home today or may show up in April.
How long does it normally take for hassle free U.K. to get back in stock of products. 3 figures I want have been out of stock for 2 months now.
In my post I did say that I'd tried contacting them via Facebook. In fact I got my partner to message them as I don't do Facebook. She's had no reply either.I'm aware that they've suffered various medical ailments recently, hence why I tried to contact them before going the Paypal route.Anyway, I've now escalated it via Paypal, so I'll wait to see their response.
Just heard from Paypal and they've not been able to get a response from Hasslefree, so they've refunded my payment.
I am out of the office/off work until Thursday the 16th. Unavoidable sorry.Remember if our @hfminis email isn't working for you, please try bwartemis at gmail dot comArty.
They must be in a bad way if they're not responding to PayPal disputes. When I had the same issue in 2018 they ignored evey email for 3+ months but responded within an hour to the refund request through PayPal.
I've been thinking a wee nit about this.I might be wrong but I get the feeling from a few former posts that they're going through some really rough stuff. If that's the case I would urge folk to act with due diligence in terms of the money they have payed but also to try to give Hasslefree a chance, which to be fair, you have all done. I guess what I'm saying is that as far as I know, Hasslefree are not Black Tree who deliberately flout moral and probably legal codes of conduct.
I know Hasslefree have had numerous medical problems and that's why I gave them 3 months before contacting Paypal. It wouldn't be so annoying if they didn't ignore emails or Facebook messages. I'm doubly sad because in the past they've been a great trader and provide great figures. Guess I'll pick up what I want from them at a show.
Other than Hasslefree themselves, are there any other traders that sell their figures?