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So, first of all - as I mentioned before. I'm no fanboi, I am simply trying to give people the facts to make an informed decision.That is bloody difficult to do when people are suggesting they don't have a professional distribution part to their business - when they do.It is also difficult when other people are suggesting that they should shut, they are closing down or that orders shouldn't be placed with them - these are not helpful to anyone. Especially when some are not true.Fram - for what it's worth, I did search as you suggested, as funnily enough, I like to keep adding to my understanding to see if I can increase the accuracy of what I know.Other than this thread there are four others the search brings up. The first is by Gunbird and is about two scam emails they received which turn out to have nothing to do with Hasslefree other than someone had used their name to try and scam.The next was in Feb started by Connectbob about the KS issues. Which again, Artemis responded to in person, and only takes a moment or two to look through the KS updates to see what was going on at the time. To his credit, even Connectbob points out that over ten years of ordering from them this was the first time and out of character in his experience. This was when Fram declared that Artemis Black was Sally White . . . . . . The next was the one in July that I have referred to before - in which you jump in and say "They've always had trouble with comms, sadly." - Again, which might be true to you personally, but clearly isn't the overwhelming feedback over recent years until this year and the well documented personal issues effecting Hasslefree.The only other one was from 2016, started by Grant - to which he got a personal response from Artemis Black apologizing and explaining why the communication had not been great.So, I fall back to what I was saying before. If you have a negative opinion of a company, be clear that what you are stating is an opinion, isn't libel and is accurate. Don't say they have 'always had an issue' when it isn't true.Share your dodgy comms / service by all means, that's how companies like Defiance are exposed for what they are.If not, and you only have a passing opinion, or want to drop in for pedantry, maybe reconsider making yourself look a tool.I'll go back to trying to help the good gaming folk in this community and fight the bull crap that helps no one and could lead to damaging someone's income.
Before this blows up even more, I would like to justify my comments by stating that there are also a number of comments on their FB page in which people are having issues with both comms and orders to which no public response has been given by HF. One of which implies that complaints are being ignored and deleted rather than being responded too. Not bashing them or trying to add fuel to the flames but clearly something is up. Obviousy arbitrary and sweeping statements don't help but I would also suggest that there is no smoke without fire. I'd also suggest comments like this are a bit OTT and unnecessary. Perhaps we should let the thread die down until anyone has any news or updates to add.
Hey EveryoneApologies, Dameon has been sick for a short while, and our temp help is sunning it up in ... Poland, so maybe not 'sunning' it up.Things back to normal from Monday 16th. Please remember, if you have an issue we are currently using bwartemis@gmail.com not our domain address (which is experiencing a spam issue).Thanks
I just want to point out I have only ever tried to support and help those who have or are in the process of making orders.
As you are someone who helps out at HF, your attitude actually put me off contacting them about an order (my last purchase was at Salute). Sure, poor comms and late delivery will - as I’ve already stated - put me off ordering but attitudes such as yours, if indicative of the thinking at HF, would simply serve to drive me away for good. Fortunately HF have posted their own update, which goes some way towards counteracting the negativity in some of your defensive contributions.
You have been in this hobby probably longer than I. I'd put money on you knowing Hasslefree a lot better than you are letting on here.
I just want to point out I have only ever tried to support and help those who have or are in the process of making orders.I have been heavily critical of those who have not, who have commented on this thread, and past threads with misinformation and who have demonstrated that they have nothing useful to add.I'm sorry if this has been seen as less than helpful for those contemplating an order. I have tried to share the information that was prior to this latest statement, the most up to date official news that could be found.I do not apologise to those who repeatedly refuse to help and instead just muddy the situation with poor, uninformed opinion.