Need help...

[ARKOUDAKI]

eBay is absolute crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So to continue with the saga, the dishonest buyer - Lizzie Taylor in Calgary, Canada - files a claim with eBay making numerous false statements, including that (1) the shipping of UK 7.50 was sufficient for Royal Mail Tracked and Signed for Int'l service ; (2) that I was trying to cheat her/him ; and that (3) I had failed to provide her proof of postage. All lies.

Worse yet, eBay writes me today stating they will look into it and then makes an automatic decision - without any consultation with me - to decide in buyer's favor...refunds them the money for the kits I am sure he/she already has and is lying about not receiving. This is just too much. eBay is just too much.

Suggestions?

FYI, I am not taking this as is....I definitely will appeal the stupid eBay decision as it was done without any consultation with me.

[grant]

eBay and service are two words that don't jive.

I would say still fight it; keep pushing - phone and tell them the story and threaten to close your account.

When I did that, I won my appeal miraculously.

I still closed my account.

[Major_Gilbear]

Fight it.

Name and reference the messages where you advise her for the shipping arrangements, name and reference the messages in which you offer tracking (noting she doesn't take this up), and then post them a link to Royal Mail's website with the price.

As long as you fight them, and you can prove that she declined the tracked shipping you offered, I'm sure they'll change their mind. I'd probably add in that you have followed all of Ebaay's rules, are dismayed at their treatment of sellers, etc, etc.

Then close your account with Ebay (or least, never sell on Ebay again).

[westwaller]

It is probably too late now, as ebay have made a decision, but I found them very helpful when I telephoned them about a problem in the past. You can get them to call you.

Arkoudaki- next time you have something to sell, sell it on LAF  Sorry you lost your money.