Hmm... Sorry to hear about your woes.

But at the same time I'm glad I never took the plunge to actually order from them (mostly due to the ridiculous postage costs). I've had the ex-Vendel SO-1 heroes (still after the 4 halflings in that set) in my basket multiple times, but luckily always shut the window when I saw the postage ($35,- for a $15,- set...).
I've sent several emails inquiring about the postage fees, to see if there were other options, but I never got an answer back.
Here's to hoping that
a) You either receive your order, or get your money back (Paypal you say? Start a complaint/issue then; that's what Paypal is for after all)
b) As LeadAsbestos stated; the Vendel lines get picked up by someone who can offer them at more reasonable prices and quality...