Anyone have recent experience of Wayland Games

[dadlamassu]

I am thinking of ordering a decent amount of stuff later this month from Wayland Games.  I have not ordered from them before but see quite a few poor reviews from a couple of years ago.

Does anyone have any recent experience of ordering from Wayland Games?

[The Voivod]

Overall, I find them pretty decent. I'd be sure to only order stuff that's in stock. I've noticed their "restock expected" is rather liberal.

[dadlamassu]

Thanks.  Several items are listed as "Restock Expected: Available To Order" but I am not in a hurry.

[Skyven]

They have become my first choice of web shop over the last couple of years. I do only buy when stuff is in stock, but find requesting notification for when things come back into stock essential since they often sell out fast.

[Mr.J]

Used them just before lockdown, bought two out of stock items.
One was dispatched quickly, the second took a while. In fact they suggested I raise a ticket on the order to cancel it but as this was processing the second package arrived.

Both order parts came, both probably within two months. Not bad service but a bit disjointed and their automatically sent emails and online systems weren’t great.

I went with them as they were cheaper than the main supplier of the items but wish I’d supported them directly.

[robh]

I use them a lot and have always found them excellent to deal with. Restocks of some of their ranges are still being affected by Covid problems at the manufacturers and shipping to Wayland.

[jambo1]

Don't use them very often but never had a problem with them and really good communication from them. Ordered a mat a while ago from them that took a while to get in stock, was offered alternatives and money back but waited and got the goodies. I don't think you would have any problems dealing with them.

[Mad Lord Snapcase]

I have had no problems with them at all. I only order items that are in stock and it seems to arrive pretty fast.

[TheMightyFlip]

Had no problems with GW products, but ordered a bunch of Imperial Assault stuff, had to cancel the order after waiting a rather long time.

[Andrew_McGuire]

I've used them regularly and the service is generally very good. The threshold for free shipping is quite low (£20) but for some reason they class certain items, including many glues, as 'bulky' irrespective of size - there are ineligible for free shipping. Also it may be worth bearing in mind that they use Hermes for the majority of their deliveries. My last purchase - a boxed game, which had not been well packed - was left on my doorstep, which I mentioned in my Trust Pilot review. Another item, ordered some years ago, never arrived, possibly for similar reasons.