Commercial: Black Tree Design Zulu War ranges 50% off

[The Dozing Dragon]

I put in 2 orders recently, the second one came first followed by the initial order after another week or so.

[londoncalling]

I placed two "sale time" orders this year both took around a month to arrive ((london). I think patience is definitely the word and they probably get a mass of orders in during their sales, which are fairly frequent, and my last order is still outstanding (placed about 3 weeks back).

As someone also said it's not like I was going to paint them straight away, however....

I think in the current world of 24 hour turnarounds by many companies, customers have certain expectations. BTD could avoid a lot of chasing emails and negaitive comments if they simply said up front, that orders can take up to x weeks. That's not difficult is it ?

Personally given their price and quality I am fine with waiting that little longer, but it's all about customer comms.

[vodkafan]

I think we are spoilt lately like never before. We expect instant gratification. BTD's business model with the sale thing is a bit crafty,  drop prices for a sale and cast up afterwards but i can live with that.

[Greenmantle]

As one od those who posted to say they were waiting for their order to arrive, it seems only fair to confirm my figures arrived.  The order was accurate, mould quality good and I 'm happy with the sculpts. 

I'd have to concur with the thoughts of the posts above.  I've become too used to ordering online and having parcels delivered in a matter of days. 

[vodkafan]

As one od those who posted to say they were waiting for their order to arrive, it seems only fair to confirm my figures arrived.  The order was accurate, mould quality good and I 'm happy with the sculpts. 

I'd have to concur with the thoughts of the posts above.  I've become too used to ordering online and having parcels delivered in a matter of days. 

Ooh that's good to hear mine might come soon then.
I must say some manufacturers are extremely fast. Andy Grubb of Grubby tanks for one. He was one of those who didn't like the internet a few years back but his service is now second to none. My last order came 36 hours after I ordered it online.