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I’ve always been lucky & got everything within 2 to 4 weeks from them. I’ve not ordered from them for a couple of years though. It’s always made me laugh when they ‘find’ some Dr who stock in the warehouse! How big do they think we all think that bloody warehouse is?Thinking about it, it must be f###### massive if they keep getting lost for months picking people’s orders
Sorry Katie, I be clearer. There wasn't a single Doctor Who casting left at Harlequin Miniatures. They bankrupted Harlequin, moved all the moulds into new premises and started casting Doctor Who miniatures again, and when the BBC wrote to them they spun the tale they had bought the stock from Harlequin.
Tsk, I just placed an order - even having read this thread - having not noticed whom I was buying from. Which places me in the "fingers crossed" camp. Hopefully PayPal's refund system is robust enough that I can look into that a month or so from now if it doesn't work out (and I really can't be waiting longer than that for the figures I ordered as they're due for a game in the New Year ...besides obviously most orders should have arrived by then anyway).
I don't really think they're competing with Warlord. I buy BTD Dr Who stuff because I already have a bunch (I bought a load yonks ago at a Fantizan in Newark in the 90s when they were, I think, still Harlequin) and don't want to switch scale: apart from anything else, all my terrain is 28mm too. (I'm just putting up with the 'adventurous' sculpting of some of the figures).I don't think I'd be buying Warlords version because I just don't like the figure style. OTOH, I have just ordered loads of plastic sprues from Warlord in their sale to use for historical characters... so they're both winning out.
All the casting is done by contractors.
That might be the biggest problem. So I guess they are taking orders without checking if the molds still are ok, the casting quality is ok, stock is balanced and the shipping from their contractors to the customer is on time? Doesn't sound like a good business model to me. If they don't want any hassle with casting & shipping, why not license their ranges out to well established manufacturers and get a small % for every model sold? Free money, no hassle, nothing...
I’m still chasing up a 100 quid plus order fromXmas 2018. And they keep issuing new Kickstarters! So annoyed.
Good luck with that, I'm still waiting for them to correct an order from the same period.