Ahhh, the KEEP, but of course. The one place one goes to when looking for rules!
Ebay dear boy. Ebay. 
I have just had a reply from Chiltern that they don’t have the books in stock and as the company is slimming down he is not going to stock them any more.

I am now going to try the Keep to see if I have any better luck.
Not having much luck getting stuff by mail order at the moment. I have had two lots of stuff from ebay not arrive.

The first lot wouldn’t even reply to my emails but after a couple of weeks just gave me a refund with no explanation. I guess I must have got to good a deal on the item and they didn’t want to send it.
The second lot are still arguing the case after a month and a half. After a month during which emails when back and forward with them saying I should be patient. They then said that they would go to the post office to get a refund but I would not get all my money back or they would send through proof of postage and I could go my self to the post office. When I said send me proof of postage they stopped answering my emails.
I waited about another week then opened a case with ebay and gave them negative feedback. Suddenly they are back saying that I have never replied to them. Even though I used the message system on ebay, which still has copies of all my messages. He then hit me with another excuse that he gets too many messages in a day and that there are four other people looking at them as well so he might not have seen them. The latest is that he will send proof of postage or give me my money back.
I have asked for my money back! So I have a funny feeling I may not hear much from him again.
Sorry for hijacking the thread but I thought people might like to know.
Do not buy from "dmrp4" on ebay
Anyway wish me luck with the Keep.