(COMMERCIAL) Black cat bases?

[Ray Earle]

Anyone ordered from them lately? Placed an order over a fortnight ago, nothing yet, sent an e-mail, no reply yet. Not panicking, but ordered from them before and had a fairly quick turnaround.

I know Jo posts on here occasionally, but hadn't seen anything from her lately. It's probably something fairly trivial, holiday, too hot for casting etc.

Just thought I'd ask before sending another e-mail (don't want to keep pestering them)... 

[Diplomatist]

I'm in a similar situation - so it's not just you.

When I ordered earlier in the year there was take of illness and computer problems, so I forgave a delay of *a month* before my order was dispatched.  I'll wait and see what happens with this order before deciding whether to deal with them again...

[Onebigriver]

http://leadadventureforum.com/index.php?topic=53949.0

[Dr. Zombie]

http://leadadventureforum.com/index.php?topic=53949.0

Thanks for that I am waiting for an order as well.

[Ray Earle]

Ok. That was over 2 months ago. If it had been an on-going issue a note to say that they're experiencing delays would've been nice.

I'll give it a bit longer before chasing the order up again.

[Jonas]

Delays are always annoying and no replies to emails too.

That said, I wouldn't worry about not getting an order. Black Cat Bases has always had a great reputation for the best custumor service and integrity.

I am sure there is a perfectly good reason for any delays but I understand the frustration.

Hopefully everything will be resolved. I have only had good experiences with Black Cat and would be very sad to see anything bad happen for such a great company.

[Grimrod]

Placed an order on the second of june and still waiting on my order as well. My first experience with them was great so I have been giving  them extra time...that said, hope I see it soon.need to finish up my gangs..

[Gary Mitchell]

I can conform they've been having computer and health problems, but are still very much in business. Get well soon, chaps.

[Ray Earle]

Ok, thanks Gary.

As said I've previously dealt with them, hence the surprise at the delay of my order and no reply to e-mail.

[Ray Earle]

There's a notice gone up on the front page of the Black cat site saying that they are trying to get through the backlog of orders as quick as they can.

[CyberAlien312]

That's great to hear, I was waiting for an order for some time as well.

[Dr. Zombie]

So has anyone heard any news?
Should I begin to consider my money lost?

[Ray Earle]

No. Still have nothing. Will e-mail again this weekend. Been over a month now with no reply, not really on.  

[Dr. Zombie]

I have had no luck with the email either...

[Goosegog]

I placed an order two months ago. Nothing had turned up after a month so I e-mailed, then e-mailed again, then phoned and texted, no response. About a ten days ago I had a reply from Jo to say they had had issues and would be sorting out back orders. Still waiting mind you. First order with Black Cat Bases, so was starting to get nervous particularly since I had only heard good about them. So now I'm just being patient.