Absolute nonsense. Did you get recasts? Mine were lovely.
I think you were lucky. 90% of mine were lovely too. Unfortunately a few were poorly cast. The hornblower had such a socking great miscast mould line down the middle of his face that I had to sand it down to nothing and paint the details in.
This has nothing to do with the quality of Bill's sculpting, which I absolutely love. It's a casting problem and many leading manufacturers suffer from it.
I also agree that having to drill out the hands is a pain in the backside. Although the end result is preferable to the few figures with 'open hands'. Open hands seem to be the Achilles Heel of many an otherwise fine sculptor. Too often they end up like crab claws. Or Playmobil people hands. So actually, on balance, much as I dislike having to do it, drilling out a closed fist to accept a spear, gives a better looking result... It would help a lot if there was an indentation top and bottom of said fist though...