Having recently got a new tablet, I tryed to transfer all my old files to the tablet as well as to downland the Symbaroum RPG from the Kickstarter, but not all files downloaded and I was locked out of the Symbaroum download, over the course of two days I have emailed Drive Thru RPG three times, and on each occasion I received a reply with working links for the files I requested within 10 minutes.
Excellent company to do business with, will happily use them again in future.